Omega Client Advisor | Collins St

SWATCH GROUP; Colchester; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Employee discounts across Swatch Group

Ongoing product training

Job summary

OMEGA in the United Kingdom invites talented Client Advisors to join a globally celebrated luxury brand. You will deliver an exceptional boutique experience, share the stories behind iconic collections, and build meaningful relationships with clients to create memorable shopping journeys.

You will contribute to boutique sales targets through expert product knowledge, maintain impeccable presentation, support VIP databases, and participate in ongoing training to continuously elevate service

Qualifications

• Experience in luxury retail or premium client service.
• Ability to build strong client relationships and deliver exceptional experiences.
• Excellent communication and presentation skills.
• Willingness to work retail hours, including weekends and peak periods.
• Knowledge or passion for luxury watches is valued.

Responsibilities

• Build genuine and lasting relationships with clients, cultivating loyalty and repeat business to deliver a world-class level of service.
• Contribute to the achievement of boutique sales targets through exceptional service and product expertise.
• Support the growth and maintenance of the client and VIP database, ensuring personalised follow up and engagement.
• Develop an in-depth understanding of OMEGA's heritage, collections, innovations, and watchmaking expertise.
• Maintain impeccable boutique presentation standards, ensuring every detail reflects the luxury positioning of our brand.
• Assist with visual merchandising, stock presentation, and boutique operations, including stock counts and inventory management processes.
• Organise and maintain boutique resources, including product packaging, warranties, instruction manuals, and visual merchandising materials.
• Participate in ongoing training programs and product education to continuously enhance your knowledge and performance.

Skills

Luxury retail experience

Client relationship building

Communication skills

Retail product knowledge

Job description

The timekeeper of human achievement

Since 1848, OMEGA has set the standard in Swiss watchmaking through our commitment to precision and innovation. Our extraordinary legacy spans the Olympic Games, deep sea exploration, and the conquest of space, with the OMEGA Speedmaster becoming the first watch worn on the moon and serving on all six lunar landings. Equally synonymous with style and performance, OMEGA has been James Bond's watch of choice for nearly three decades, reinforcing our reputation for sophistication and excellence.

The Opportunity

As a Client Advisor, you will be the face of OMEGA, delivering an exceptional boutique experience that reflects the prestige of our brand. More than a sales role, this is an opportunity to build meaningful relationships with clients, share the stories behind our iconic collections, and create exceptional customer experiences that stand the test of time.

Delivering the OMEGA experience

Joining OMEGA means becoming part of a globally celebrated brand with a rich heritage, pioneering spirit, and unwavering commitment to excellence. In this role, you will:

• Build genuine and lasting relationships with clients, cultivating loyalty and repeat business to deliver a world class level of service
• Contribute to the achievement of boutique sales targets through exceptional service and product expertise
• Support the growth and maintenance of the client and VIP database, ensuring personalised follow up and engagement
• Develop an in depth understanding of OMEGA's heritage, collections, innovations, and watchmaking expertise
• Maintain impeccable boutique presentation standards, ensuring every detail reflects the luxury positioning of our brand
• Assist with visual merchandising, stock presentation, and boutique operations, including stock counts and supporting inventory management processes
• Organise and maintain boutique resources, including product packaging, warranties, instruction manuals, and visual merchandising materials
• Participate in ongoing training programs and product education to continuously enhance your knowledge and performance

About you

You are passionate about the OMEGA brand and naturally excel at creating memorable interactions and building lasting relationships. You understand that true luxury is in the detail, and you take pride in delivering a tailored service that is as unique as each customer. Your skills and experience will include:

• Previous experience within luxury retail, luxury fashion, jewellery, watches, or a client focused premium environment
• An ability to build strong client relationships and deliver exceptional customer experiences
• Outstanding communication and interpersonal skills, with an eye for presentation
• You have initiative, energy, and enthusiasm, with flexibility to work across retail trading hours, including weekends and peak trade periods
• Experience, knowledge or a passion for luxury watches is highly regarded

Why Join OMEGA?

Along with competitive pay rates, we offer:

• Attractive performance-based incentive opportunities
• Generous employee discounts across Swatch Group brands
• Extensive learning and development opportunities, including access to global product and brand training

Now, we're looking for exceptional individuals to help shape the next chapter.