Ombudsman Resolution Advisor for Regulated Complaints

Vivid Housing; Plymouth; Presencial; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

26 days holiday

Bonus scheme

Pension scheme

Life assurance 3x salary

Private medical insurance

Medicash health plan

Electric car scheme

Training & e-learning

Counselling services

Descripción de la vacante

VIVID is recruiting a Customer Resolution Ombudsman Advisor to join our Customer Resolution team in Portsmouth. This full-time, permanent role (37 hours per week) requires at least 20% office-based working to support collaboration across the team and wider business.

You will manage the Housing Ombudsman Service relationship, gather evidence, monitor cases from enquiry to conclusion, and advise colleagues on complaint handling standards and regulatory requirements.

Formación

• Experience delivering customer service in a regulated environment.
• Experience managing complex complaints or investigations.
• Understanding of Housing Ombudsman Service and Complaints Handling Code.
• Excellent organisational skills with multiple cases and deadlines.
• Strong written and verbal communication with customers and stakeholders.
• Ability to influence and improve processes from complaints.

Responsabilidades

• Manage relationship with Housing Ombudsman Service and respond to evidence requests.
• Gather information across the organisation to meet regulatory obligations and deadlines.
• Monitor cases from enquiry to conclusion and manage customer expectations.

Conocimientos

Customer service

Complaint handling

Regulatory compliance

Communication

Analytical skills

Empathy

Descripción del empleo

VIVID is recruiting a Customer Resolution Ombudsman Advisor to join our Customer Resolution team in Portsmouth. This full-time, permanent role (37 hours per week) requires at least 20% office-based working to support collaboration across the team and wider business.

You will manage the Housing Ombudsman Service relationship, gather evidence, monitor cases from enquiry to conclusion, and advise colleagues on complaint handling standards and regulatory requirements.