Offshore Hub Logistics Ops Manager

MARKS&SPENCER; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic logistics manager to oversee warehouse operations and manage logistics providers. This role involves ensuring operational KPIs are met while driving continuous improvement initiatives. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication skills and a strong understanding of budget management. Join a forward-thinking organization committed to innovation and inclusivity, where you can make a significant impact on the future of retail. Enjoy a competitive benefits package and the opportunity to grow within a supportive team.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Training programmes

Well-being support

Charity volunteer day

Qualifications

• Experience in warehouse operations and managing logistics providers.
• Strong commercial acumen with budget handling experience.

Responsibilities

• Manage logistics providers to meet operational KPIs and service levels.
• Identify and implement continuous improvement opportunities.

Skills

Warehouse Operations

Logistics Management

Budget Management

Communication Skills

Continuous Improvement

Job description

NB: Although this role is based at our Paddington Support Office a minimum of three days a week some overseas travel will be required as part of this role.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of well-being support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

Your key accountabilities will include:

• Manage logistics provider(s) to achieve operational Key Performance Indicators and defined customer service levels through weekly/monthly/quarterly reviews.
• Understand the cost base and manage the logistics provider in line with the operating plan, supporting the delivery of the in-year operating plan.
• Own site capacities/capabilities on a week-to-week basis ensuring any constraints are fully understood and managed accordingly with key stakeholders.
• Act as the day-to-day operational logistics contact for internal and external partners. Make and implement operational decisions, always balancing cost and service.
• Identify continuous improvement opportunities in the warehouse(s) to optimise cost, service and safety working with the onsite team to deliver this and ensure a continuous improvement approach is embedded.

Who you are

Your skills and experience will include:

• Warehouse Operations experience including working with 3rd Party Logistics providers and an understanding of the in-country partner constraints and how the hub operation can support these.
• Commercially and financially astute with an understanding of how to handle closed book budgets.
• The ability to thrive in a pressured environment which values fast, impactful delivery. Who can develop and improve an operation over time driving operational improvements and cost savings.
• An excellent communicator, with the ability to communicate clearly in both verbal and written formats across all levels of our business. Presenting information and proposals in a professional, structured and persuasive way, eliminating ambiguity.
• Able to identify continuous improvement opportunities in the warehouse(s) to optimise cost, service and safety. Working collaboratively with the onsite team to deliver this and ensure a continuous improvement approach is embedded.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.