Offline Sales Team Leader

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a rapidly growing travel-tech company dedicated to opening the world for everyone! In this full-time role, you'll support a dynamic sales team, enhancing customer experiences and driving sales success. With a focus on professional development and a supportive work environment, this position offers the chance to make a significant impact while enjoying great perks like discounted holidays and a generous leave policy. If you're passionate about travel and customer service, this is the perfect opportunity to grow your career in an exciting industry!

Benefits

Company Pension Contributions

Personalized Training Budget

Discounted Holidays

25 Days Annual Leave

Enhanced Maternity/Paternity Leave

Subsidized Gym Memberships

Cycle to Work Scheme

Season Ticket Loans

Eye Care Vouchers

Qualifications

• Experience in travel sales call centers is preferred.
• Strong communication skills are essential for this role.

Responsibilities

• Support Offline Sales Consultants with complex sales processes.
• Manage call center operations and improve sales KPIs.
• Analyze agent performance and identify training needs.

Skills

Travel Industry Experience

Communication Skills

Data Analysis

Time Management

Customer Service

Tools

G-Suite

CRM Systems

Telephony Systems

Kustomer

Twilio Flex

Ujet

EdgeTier

Job description

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Why loveholidays?

At loveholidays, we’re on a mission to open the world to everyone, providing our customers with unlimited choice, unmatched ease, and unmissable value for their next getaway. We are a rapidly growing travel-tech company, evolving from start-up to scale-up, with over 400 employees and serving more than 4 million passengers!

Our big ambition over the next five years is to become Europe’s #1 holiday provider. Join us on this exciting journey!

The impact you’ll have:

You will support our sales team by assisting our self-employed Offline Sales Consultants with complex sales and booking processes. Reporting to the Head of Sales, Sales Team Leaders play a key role in driving improvements and implementing changes in a fast-paced, target-driven environment.

Ideal candidates will have travel industry experience, be confident communicators, and take full ownership of offline sales, including handling pre- and post-booking issues, performing call reviews, and resolving customer concerns directly. Attention to detail is essential for QA checks on bookings, error reporting, and implementing deductions with agents.

You should be comfortable working with data, capable of reporting on agent performance, analyzing issues, and identifying training needs for relevant departments.

Effective time management skills are necessary to handle multiple priorities within tight deadlines. Maintaining professionalism with challenging customers and working well within a busy team are also important. A good knowledge of worldwide travel destinations and a willingness to learn more is desirable.

This role is full-time, 37.5 hours per week, scheduled across any five days within the hours of 08:30-20:30, including weekends and bank holidays.

• Manage inbound and outbound call center operations, including resource planning.
• Improve sales KPIs such as conversion rates, upselling, repeat business, and brand adherence.
• Build and maintain relationships with sales consultants and management teams.
• Participate in call listening, providing data and quality reports for coaching and review.
• Contribute to ongoing training and induction programs.
• Have experience in travel sales call centers.
• Possess excellent communication skills, both verbal and written.
• Be dedicated to delivering exceptional customer service.
• Be self-motivated, analytical, and able to multitask in a target-driven environment.
• Proficient in G-Suite, CRM systems, and telephony systems.

Preferred but not essential:

• Experience with Kustomer, Twilio Flex, Ujet, and EdgeTier platforms.

Perks of joining us:

We offer a supportive environment for growth, impact, and showcasing your skills, including:

• Company pension contributions of 5%
• Personalized training budget for professional development
• Discounted holidays for you and your family
• 25 days of annual leave plus 8 public holidays, increasing with service
• Enhanced maternity/paternity leave
• Subsidized gym memberships
• Cycle to work scheme, season ticket loans, and eye care vouchers

At loveholidays, we foster an inclusive culture that encourages personal growth and collective success. We value diverse perspectives and ideas, which enhance our teams and our journey forward.