Officer Development Lead

Mitie Group plc.; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading facilities management company in London is seeking a Security Operations Manager to effectively support and manage the performance of designated regions. You'll be responsible for overseeing training, compliance with health standards, and operational performance. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a commitment to enhancing organizational effectiveness.

Benefits

Flexible lifestyle benefits platform

Virtual GP services

Financial wellbeing assistance

Qualifications

• Confident and professional working approach and appearance.
• Flexible and adaptable to various tasks.
• Literate and numerate with medium IT skills.

Responsibilities

• Support and assist in managing the performance of a designated region.
• Deputise for the SOM during absence and ensure operational performance.
• Deliver training and continuous coaching for colleagues.
• Manage compliance with Health & Safety standards.

Skills

Excellent organisational and time management skills

Strong customer service attitude

Exceptional verbal and written communication skills

Ability to work individually and in a team

Resilient and tenacious

Education

Management apprenticeship (or equivalent)

Job description

Effectively support and assist the SOM in managing the performance of a designated region, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients.

Deputise for the SOM during times of absence and take full responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with key SLA's/KPI's.

To maintain and promote the Mitie brand and reputation by providing an industry leading security provision.

Maximise the efficiency of the deployment of officers utilising systems and technology to deliver intelligence led services based upon risk and data analysis.

Contribute to the success of the Sainsbury's contract through effective training and continuous on-going colleague coaching.

Support the customer and be responsible for the timely completion of crime related reporting and any other crime related tasks/activities.

Main Duties

• Deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:
• Delivery of Mitie company induction and comprehensive STARS training for all newly appointed security officers from induction to probation sign off
• Delivery of all corporate training documentation to the required standard for all officers within their identified area and subsequent distribution
• Implementation and follow up of officer personnel development plans where required
• Supports the security officer population in the compliance of SMART usage
• Responsible to the SOM for officer standards as required by the business
• Responsible for the delivery of all focus topics and adhoc training as is identified by the business
• Deliver the ongoing support once trained to all officer to ensure learning is imbedded
• Delivery of performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time keeping, task completion etc)
• Integrated into the Mitie duty manager roster
• Ensuring behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies
• Supports the SOM with the initial investigation for QHSE incidents where required
• Completes the full investigation and submission of QHSE incidents during times of SOM absence
• Responsible for their area of responsibility's adherence to uniform standards as required by the contract
• Undertakes responsibilities of the SOM during times of absence
• Takes steps to maintain communication; recognise achievement and develop the Mitie community
• To undertake duties associated with void properties inclusive of site inspections and audits within a designated area

Requirements

• Excellent organisational and time management skills
• Confident and professional working approach and appearance
• Strong customer service, client focused attitude with the ability to build good working relationships
• Exceptional verbal and written communication skills
• Ability to work individually and as part of a team
• Resilient and tenacious with a 'can do' approach
• Flexible and adaptable
• Literate, numerate and IT skills to medium level user
• Be willing to work towards, if not already held, a management apprenticeship as is deemed appropriate for personnel development

Mitie is the UK's leading facilities management and professional services company. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Our market-leading offering provides you with benefits that suit your lifestyle, including a virtual GP, financial wellbeing assistance, and a flexible lifestyle benefits platform.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.