Officer Development Lead

Mitie Cleaning & Hygiene Services; Brighton; On-site; GBP 32,000 - 39,000; Full time

Job summary

A leading facilities management company is looking for a Sainsbury's Officer Development Lead in Brighton. This role involves managing performance, training security officers, and ensuring operational compliance. Candidates should have strong organizational and communication skills and the ability to work both independently and in a team. Benefits include flexible holiday options, financial wellbeing assistance, and a cycle-to-work scheme.

Benefits

Virtual GP services

Financial wellbeing assistance

Flexible holiday options

High street discounts

Cycle-to-work scheme

Life cover

Pension contributions

Recognition awards with cash prizes

Qualifications

• Excellent organizational and time management skills.
• Strong customer service and client-focused attitude.
• Exceptional communication skills.
• Ability to work independently and in a team.

Responsibilities

• Support the SOM in managing performance and training.
• Deputise during absence and manage operational performance.
• Maximise deployment efficiency of officers using technology.

Skills

Organizational skills

Customer service

Communication skills

Independence

IT skills

Education

Management apprenticeship (willing to work towards)

Job description

Vacancy Reference Number: 80348

Job title: Sainsbury's Officer Development Lead

Location: Regional - Brighton & Hove, Hastings, Crawley, Chichester

Salary: £38,263.94

Company pool vehicle to travel between stores

Job Overview

Job Objectives and Responsibilities

• Effectively support and assist the SOM in managing the performance of a designated region, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients.
• Deputise for the SOM during times of absence and take full responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with key SLA's/KPI's.
• Maintain and promote the Mitie brand and reputation by providing an industry-leading security provision.
• Maximise the efficiency of the deployment of officers utilising systems and technology to deliver intelligence-led services based upon risk and data analysis.
• Contribute to the success of the Sainsbury's contract through effective training and continuous ongoing colleague coaching.
• Support the customer and be responsible for the timely completion of crime-related reporting and other related tasks.

Main Duties

• Deliver results that meet or exceed budget and service delivery requirements, responsible for:
• Delivery of Mitie company induction and comprehensive STARS training for all newly appointed security officers from induction to probation sign-off
• Delivery of all corporate training documentation to the required standard for all officers within their area
• Implementation and follow-up of officer personnel development plans where required
• Support officer compliance with SMART usage
• Ensure officer standards as required by the business
• Deliver focus topics and ad hoc training identified by the business
• Provide ongoing support to officers to embed learning
• Manage performance, PIP, and development plans for officers as needed
• Be integrated into the Mitie duty manager roster
• Identify and rectify behaviors/endangerments related to Health & Safety in a timely manner
• Support the SOM with initial investigation of QHSE incidents and complete investigations during SOM absence
• Ensure uniform standards adherence
• Undertake responsibilities of the SOM during absence
• Maintain communication, recognize achievement, and develop the Mitie community
• Perform duties related to void properties, including site inspections and audits within a designated area

Personal Specification

• Excellent organizational and time management skills
• Confident, professional approach and appearance
• Strong customer service and client-focused attitude
• Exceptional communication skills
• Ability to work independently and in a team
• Resilient and tenacious with a ‘can do' attitude
• Flexible and adaptable
• Literate, numerate, and IT skills at a medium level
• Willing to work towards or hold a management apprenticeship

Our market-leading offering provides benefits that suit your lifestyle, including virtual GP services, financial wellbeing assistance, flexible holiday options, high street discounts, cycle-to-work scheme, life cover, pension contributions, and recognition awards such as Mitie Stars with cash prizes.

Since 1987, Mitie has maintained a global presence with 76,000 employees, being the UK's leading facilities management and professional services company serving clients across banking, government, hospitals, and schools.

Join our Mitie Team. Together our diversity makes us stronger.