Office Supervisor

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.

In the UK the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

Job title: Office Supervisor

Location: London Gateway (Stanford-le-Hope)

Position Type: Permanent, full-time

The role

As an Office Supervisor, you will support the Operations Manager in all depot functions. You will train new starters and cover various office job roles. You will be responsible for effectively and accurately utilising TOS, ensuring all containers are accounted for, and that valid billing details are in place. You will have daily communications with key customers regarding stock availability and requirements. You will manage a small team of office staff.

Why join us?

• Competitive Salary & Benefits: We offer a robust compensation package, including competitive pension scheme and life insurance coverage from day 1.
• Career Development and progression: Regular training and career advancement opportunities that propel you forward in a career with us. We offer access to a range of external courses and in-house training sessions to give you opportunities for skill enhancement and role confidence.
• Award-Winning Safety Culture: Be part of an environment recognized for excellence and innovation.
• Generous family friendly provision with enhanced maternity and paternity pay. We are proud to be a Work180 endorsed employer.
• Employee well-being and support: Access to Employee Assistance Programme (EAP) 24/7, employee benefits platform offering discounts on gym membership, money off vouchers for a variety of brands and shops, cycle to work scheme.

Key responsibilities

• Deputise for Operations Manager.
• Ensure container handling activities are monitored & fully reflective of customer requirements. Report issues to relevant team Managers accordingly to ensure efficient / smooth operations, whilst in constant pursuit of improvements.
• Act as the focal point for all customer enquiries.
• Ensure all Depot accidents, incidents, claims are reported and investigated.
• Ensure the Depot meets the regulatory inspection requirements for equipment i.e. extinguisher servicing, PAT, lifting equipment etc.
• Cover every office job role (Maintenance & Repair, Reefer, Terminal Coordinator).
• Ensure Depot risk assessments are reviewed and updated by the relevant persons, ensuring employee involvement.
• Manage and support a small team of office staff, including absence management, performance reviews, training.
• Handle facility management tasks.

Requirements:

• Excellent People Management skills.
• Previous supervisory / management experience.
• Good communication skills.
• Prioritise and work well under pressure.
• Numerical and analytical skills.
• Proactive, innovative and creative approach to problem solving.
• A strong team player, encouraging a team working environment with the commitment to support others as required.
• Conscientious with meticulous attention to detail.
• Strong IT skills.
• Container industry experience preferred, but not required.

Please note that due to the location of the site, it is only accessible by own transport.

About us

At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety. Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are eager to welcome the most driven and capable individuals to our award-winning team. Apply today to start your journey with us!

Please be advised that successful appointments are subject to a satisfactory DBS check.