Office Supervisor

Copart UK Limited; Doncaster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading vehicle auction company is seeking an Office Supervisor for their operation center in Doncaster. The successful candidate will assist in leading the office team to deliver excellent customer service. Responsibilities include managing day-to-day operations and supporting team development. Ideal candidates will have supervisory experience, strong communication skills, and a focus on customer satisfaction. This position offers competitive benefits including holidays, health care plans, and a pension scheme.

Benefits

23 days of holiday plus bank holidays

Paid day for charity volunteering

Healthcare cash plan

Access to recognition hub

Workplace pension scheme

Discounted shares purchase

Cycle to Work Scheme

Life insurance coverage

Exclusive discounts

Mortgage advice and life coaching tools

Qualifications

• At least two years of administrative and customer service experience in a supervisory role.
• Excellent communication skills, both written and verbal.
• Proven track record of supporting others to achieve success.

Responsibilities

• Assist in hiring, training, and development of office staff.
• Oversee day-to-day operations and customer service.
• Handle escalated customer issues as required.

Skills

Administrative experience

Customer service experience

Communication skills

Team motivation

Customer service focus

Education

A Level or equivalent

Job description

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We are recruiting an Office Supervisor to join our team at our Operation Centre in Sandtoft, DN9 1PN.

The Office Supervisor is responsible for assisting the Office Manager in leading lead the office team, to provide excellent customer service. They are responsible for ensuring that Copart processes are followed, under the general supervision of the Office Manager.

Responsibilities Include:

• Assisting in the hiring, training and development of office staff, to meet Company standards
• Overseeing the day-to-day operations, including customer service and despatch, alongside the Office Manager
• Ensuring excellent customer service is provided at all times and by all office staff
• Handling escalated customer issues, as required
• Providing assistance and guidance to the team, regarding administrative duties.
• Ensuring that work assigned by the Office Manager is being completed effectively and on time, in order to achieve successful operation of the Yard
• To motivate the team to ensure success
• To carry out a range of administration and yard duties, including car documentation, CAS system updating, call for release, etc.

What we need from you:

• At least two years of administrative and customer service experience in a supervisory role
• Excellent communication skills, both written and verbal
• Over one year of experience within a customer service environment
• A proven track record of supporting others to achieve success
• Excellent customer service focus, attitude and skills
• Ideally A Level+ or equivalent

What we offer you in return:

• Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance: Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
• Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.