Office Services Assistant

Working in our central office services team, the 'Business Support Assistant' is an administrative type role.

The role will require you to complete a wide range of tasks in a busy digital post room and business support department. The role's ultimate goal is to ensure all incoming post is processed and scanned and all outgoing post is completed accurately and in the most cost-effective and secure way.

This role is part-time offering 20 hours per week and will require attendance at our Horwich, Bolton office.

Description

Key Responsibilities:

• Receiving and sorting incoming mail, identifying items that need to remain sealed, and opening all other mail.
• Sorting incoming mail, date stamping accordingly and pigeonholing ready for distribution.
• Searching our database in order to identify the intended recipient of untraced post, and if not traced, contacting the sender to obtain further information.
• Preparing all incoming post for scanning using correct forms identifying items such as cheques and digital media.
• Scanning all incoming post to the relevant teams in accordance with service level agreements.
• Collecting mail from post cabinets across all offices and posting in a cost-effective and secure way.
• Working with your Team Leader on your own development in monthly 1-2-1 meetings.
• Working towards and ensuring successful completion of objectives.
• Where necessary, you may be required to assist other functions within the Business Support Unit, with any of the following tasks:
• Central Administration, scanning, printing and uploading/copying digital media.
• Locating and closing files on the case management system, boxing up files and sending to archive.
• Using settlement reports and liaising with teams in the Business to progress files through to closure.

Skills, Knowledge & Expertise

• Excellent numeracy and literacy skills.
• IT skills including MS Office, Adobe, Skype, Microsoft Teams.
• Calendar/diary management.
• Experience of office skills including scanning and printing.
• Data entry.
• Excellent communication skills.
• Excellent customer service skills.
• Attention to detail.
• Organizational skills.
• Team player.
• Adaptable & flexible in your approach to work along with a positive and forward-thinking mindset.

Job Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days).
• Simply Health Care Cash Plan.
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing.
• Death in Service – after 1 years’ service.
• Pension contribution based 5% Employee / 3% Employer.
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites.
• Discounted Gourmet Society Membership.
• Discounted Tickets for Merlin Attractions nationwide.
• Discounts at local retail outlets.

*after successfully completing probation.

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years, Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.

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Created on 18/04/2025 by TN United Kingdom