OFFICE SCHEDULER - BEEBE MEDICAL GROUP

Beebe Healthcare; Lewes; On-site; GBP 17,000 - 27,000; Full time

Benefits offered by this job

Sign-on bonuses

Tuition assistance

Paid time off

Long term sick accrual

Employer contribution plan

Disability for full-time employees

Zero copay on prescription drugs

529 savings plan

Life insurance

Beebe Perks via Work Advantage

Employee assistance program

Pet insurance

Job summary

Beebe Healthcare is seeking a dedicated scheduler to manage physician office appointments and maintain patient flow. You will input accurate patient demographics and insurance data into the EMR, ensuring eligibility verification is completed efficiently.

You will answer calls quickly, coordinate with offices and staff, and uphold confidentiality while delivering high-quality service to patients and providers.

Qualifications

• Two years hospital setting or physician's office experience.
• Prior scheduling, patient accounts, unit clerk or medical assistant experienced preferred.
• High school graduate or equivalent.

Responsibilities

• Answer all incoming calls within 30 seconds and maintain a volume of 8 calls per hour.
• Obtain demographic information and correctly identify patients being scheduled; input in EMR.
• Pre-register patients by obtaining insurance information and verifying eligibility.
• Demonstrate proficiency with scheduling guidelines and departmental protocols; use scheduling matrix.
• Advise patients of scheduled appointment and arrival time; provide directions to office locations.
• Attend department staff meetings and communicate scheduling changes to management.
• Multi-task between heavy call volume, multiple computer systems and interruptions; maintain professionalism.

Skills

Clear communication

Basic computer programs

Confidential information

Crisis management

Customer service

Education

High school graduate or equivalent

Job description

Why Beebe?

Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.

Benefits

• Sign-on and Referral Bonuses for select positions
• Tuition Assistance up to $5,000
• Paid Time Off
• Long Term Sick accrual
• Employer Contribution Plan
• Free Short and Long-Term Disability for Full Time employees
• Zero copay for drugs on prescription plan for certain conditions
• College Bound 529 Savings Plan
• Life Insurance
• Beebe Perks via Work Advantage
• Employee Assistance Program
• Pet Insurance

Why Beebe?

Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.

Benefits

In addition to competitive compensation and wellness benefits (medical, dental, vision and prescription) Beebe Healthcare also offers:

• Sign-on and Referral Bonuses for select positions
• Tuition Assistance up to $5,000
• Paid Time Off
• Long Term Sick accrual
• Employer Contribution Plan
• Free Short and Long-Term Disability for Full Time employees
• Zero copay for drugs on prescription plan for certain conditions
• College Bound 529 Savings Plan
• Life Insurance
• Beebe Perks via Work Advantage
• Employee Assistance Program
• Pet Insurance

Overview

Responsible for scheduling physician office appointments. Obtain accurate appointment and financial information to create financial accounts. Must maintain excellent rapport with physician's offices and ancillary departments.

Responsibilities

Responsible to answer all incoming calls within 30 seconds. Schedulers should maintain a volume of 8 calls an hour.

Obtain demographic information (Last name, first name and date of birth ) to correctly identify patients being scheduled. Use additional identifiers when necessary. Accurately input all information in the electronic medical record system. Pre-register patients by obtaining insurance information and verifying eligibility.

Demonstrates proficiency with scheduling guidelines and departmental protocols. Obtain accurate appointment/reason for visit information. Use scheduling matrix when applicable to assure patients are scheduled in appropriate time frame.

Advise patients of scheduled appointment and arrival time. Provide patients of directions to selected office location when necessary. Communicate same day add on appointments directly to office coordinator and/or staff.

Responsible to attend 90% of department staff meeting, read all staff meeting minutes, attend all applicable educational offerings , open and read e-mails daily to keep abreast of changes and updates. Responsible to bring to the attention of office coordinator or manager (following chain of command) all scheduling issues and patient concerns.

Ability to multi-task between heavy call volume, multiple computer systems and frequent interruptions. Must be able to rapidly change priorities to address current need of department. Must effectively adjust to change, prioritize duties as necessary, handle stress and address current needs of the department.

Must consistently communicate with a high level of courtesy and professionalism to providers, staff and patients.

Other duties as assigned.

Qualifications

Two years Hospital setting or physician's office experience. Knowledge of Medical terminology and basic anatomy.

P rior scheduling , patient accounts, unit clerk or medical assistant experienced preferred.

High school graduate or equivalent .

Essential:

Competencies Skills

• Clear Communication Skills Both Written And Verbal
• Knowledge Of Basic Computer Programs
• Able To Keep Confidential Information Regarding Patients, Team Members
• Able To Withstand Crisis Situations
• Has Skills To Provides Customer Service To Patients, Team Members And Visitors

Credentials

Education

Essential:

• High school graduate or equivalent

Other Information

Entry

USD $17.00/Hr.

Max

USD $26.35/Hr.