Office Operations & Experience Assistant

The Boston Consulting Group GmbH; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Office Experience Assistant to enhance the daily operations of their vibrant London office. This hands-on role involves a mix of office administration, event support, and maintaining a welcoming environment for both staff and visitors. Ideal candidates will thrive in a fast-paced setting, demonstrating initiative and a service-oriented mindset. With opportunities for growth and skill enhancement, this position is perfect for those eager to make a meaningful impact in workplace operations.

Qualifications

• 3+ years in office administration or similar roles.
• Proficient in Microsoft Office and communication tools.
• Strong organizational and interpersonal skills.

Responsibilities

• Support daily operations and maintain office cleanliness.
• Assist with front of house and event logistics.
• Coordinate employee onboarding and internal communication.

Skills

Office Administration

Coordination

Manual Handling

Microsoft Office

Communication Skills

Interpersonal Skills

Organizational Skills

Education

Experience in Professional Services

Tools

Slack

Job description

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

WHAT YOU’LL DO

Please note that at BCG, this role is titled Enterprise Services Office Experience Assistant and would suit someone with experience in office administration, coordination and support!)

(Please note that is is an in person role and is required to be in the office 5 days a week and there is a good amount of manual lifting and handling required!)

As a key member of the Office Experience team, you will play a vital role in supporting the day-to-day operations of our London Canary Wharf office. This generalist role spans across our three core pillars — Facilities, Front of House, and Events — and requires someone who thrives on variety, enjoys being hands-on, and takes ownership of the little things that make a big difference.

This position is ideal for someone who is proactive, reliable, and energized by a fast-moving environment. You will be responsible for maintaining the overall functionality, cleanliness, and presentation of our space, ensuring that our teams and guests enjoy a seamless, welcoming experience each day.

Together, we will create a workplace that is efficient, thoughtful, and consistently high quality.

YOU ARE GOOD AT

• Taking initiative and acting without being asked — you see what needs doing and get it done.

• Operating effectively across different responsibilities and shifting priorities throughout the day.

• Being physically comfortable with manual tasks such as lifting, moving, and resetting spaces.

• Creating a tidy, organized, and professional environment.

• Supporting colleagues with warmth, flexibility, and a team-first mindset.

Maintaining Overall Appearance of the Office

• Conduct regular walkthroughs to check meeting rooms, common areas, and workstations.

• Restock supplies across the office, ensuring everything is clean, functional, and ready for use.

• Monitor and address maintenance needs, escalating issues as appropriate.

• Support the upkeep of shared spaces, including kitchens, lounges, and wellness rooms.

• Heavy lifting of delivered office supplies and snacks

Front of House Support

• Partner with reception to greet guests, cover breaks, and assist with visitor logistics.

• Offer directions, local tips, and concierge-style support to staff and visitors.

• Assist with tracking shared space usage and room reservations.

• Step in to support other Office Services team members as needed.

Meetings & Event Support

• Regular setup of flexible conference room spaces by moving conference tables and chairs to desired space setup.

• Partner with facilities and events team to oversee on-site logistics, and coordinate with vendors access to loading bay and necessary permits / access.

• Prep meeting materials and provide ongoing support while event is in progress.

• Collaborate with events team leads on culture-building initiatives and prepare office-wide communications.

Catering & Kitchen Coordination

• Setup food and beverages for meetings and events ensuring orders and meeting expectations are met.

• Maintain strong relationships caterers and vendors.

• Restock kitchen areas with snacks, beverages, and supplies throughout the day.

Office Supplies & Equipment

• Monitor stock levels and reorder office and meeting room supplies as needed.

• Check printers and other shared equipment regularly and restock consumables.

• Ensure all resources — from whiteboard markers to staplers — are organized and available.

Employee Onboarding & Communication

• Support new hire onboarding by preparing workstations and coordinating first day schedules.

• Send welcome emails and assist with first-week logistics and introductions.

• Help maintain clear internal communications via email, Slack, and in-office signage.

• Gather feedback to continuously improve the in-office experience.

What You'll Bring

WHAT YOU'LL BRING

• Minimum 3 years of experience in a professional service, hospitality, entertainment, events or similar environments.

• Proficiency with Microsoft Office and communication platforms like Slack.

• High level of organization, reliability, and attention to detail.

• Excellent interpersonal and communication skills.

• A collaborative team player with a service-oriented mindset.

• Comfortable working in a fast-paced, physically active environment.

• Ability to navigate and work effectively in a global, multicultural setting with individuals across all organizational levels.

• Commitment to learning and advancing BCG’s values, culture, and embodying Enterprise Service’s service-first mindset.

• This is a great opportunity for someone looking to expand their skills in workplace operations, with room to take on more responsibility over time

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.