Office Manager - Royal Homes

SSAFA the Armed Forces charity; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading charity supporting the Armed Forces community is looking for an Office Manager for their Royal Homes Estate. This full-time role involves managing administrative tasks, supporting resident interactions, and ensuring smooth operations within a compassionate team. Applicants should have strong administrative skills, knowledge of Health and Safety, and experience working with vulnerable individuals.

Qualifications

• Strong administrative and reception experience needed.
• Proficient in Microsoft 365 applications.
• Experience working with vulnerable and elderly individuals is preferred.

Responsibilities

• Manage administrative tasks and act as first contact for queries.
• Support meetings and events, maintain resident files.
• Facilitate use of common and guest rooms.

Skills

Administrative experience

Reception experience

Communication skills

Interpersonal skills

Time management

Tools

Microsoft 365

Job description

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A fantastic opportunity has arisen for a full time Office Manager at SSAFA The Royal Homes Estate, based in Wimbledon.

About The Role

We are seeking a dedicated Office Manager for The Royal Homes Estate at Queens Alexandra Court. The role involves acting as the first point of contact for queries, managing administrative tasks, supporting meetings and events, maintaining resident files, and overseeing the referral process.

You will also facilitate the use of common and guest rooms, manage communications for potential residents, and collaborate on creating notices and welcome packs.

Additionally, you will provide support for financial enquiries and work with agencies supporting residents to procure goods, event tickets, and services.

About The Team

You will be part of a small dedicated and compassionate team based at The Royal Homes Estate. You will have the opportunity to work closely with co-workers who are highly trained, experienced and supportive.

About You

To carry out this role successfully, you will have strong administrative and reception experience, and be proficient in Microsoft 365 applications. You will be confident in using digital technology and be able to act independently when required.

You will have knowledge of Health and Safety requirements, the Equality Act, and have experience working with vulnerable and elderly individuals.

Your excellent communication and interpersonal skills will help you build strong relationships and effectively support others. You will be able to handle telephone calls with professionalism and have experience in diary management and producing high-quality documents.

The successful candidate will have excellent organisational and time management skills to be able to prioritise tasks and manage multiple responsibilities efficiently.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further Information About The Role

Download a copy of the job description here

Review the benefits that SSAFA has to offer here.

If you have any queries or would like to speak to someone about this role, please contact Julie Parlett on 0204 591 2164 for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How To Apply

Click on 'Start your application' now.

If you need any adjustments to support you with the application process, please contact [e-mail]

Closing date: Midnight on Sunday 22 June 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: TBC

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Non-profit Organizations

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