Office Manager/PA

Motofix Accident Repair Centres; Cirencester; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading vehicle body repair provider is looking for an Office Manager / PA to ensure smooth branch operations. This role involves supervising the reception team, handling invoicing, and providing administrative support to the Repair Centre Manager. The ideal candidate has experience in office management and a strong customer service ethic. Competitive salary and benefits offered.

Benefits

Excellent salary plus incentive pay

30 days annual leave

Workplace pension scheme

Free training and development

Employee well-being services

Qualifications

• Experience in Office Management within a customer-facing environment.
• Previous PA experience with excellent communication skills.
• Strong customer service ethic and team spirit.

Responsibilities

• Supervise customer reception team.
• Manage office administration and support branch operations.
• Handle invoicing and liaise with accounts.

Skills

Office Management

Customer service

Organisational skills

Financial administration

Proficiency in Microsoft Office

Attention to detail

Job description

Overview

Office Manager / PA – Motofix, Paint & Body Centre

OTE £37,500 per annum • 45 hours per week • Location: Cirencester Prestige GL7

What we offer

• Excellent salary plus incentive pay
• 30 days annual leave (inclusive of bank holidays)
• Workplace pension scheme
• Free training and development
• Employee long service rewards
• Employee well-being services
• Free uniform (and PPE)
• Life insurance

Motofix is a leading vehicle body repair provider with nine state-of-the-art service delivery centres in the Home Counties, South and Southwest of England. Our vision is to be a benchmark for automotive body repair for the quality of our business and customer experiences.

About the Role

As Office Manager / PA, you'll be at the heart of branch operations—ensuring the smooth running of the office while providing proactive PA support to the Repair Centre Manager. You will take responsibility for supervising the front of house reception team, ensuring all visitors and customers are greeted professionally and looked after throughout their journey. In addition, you'll support the finance function by handling invoice processing and assisting with credit control queries, playing a vital role in the financial accuracy of site operations. This role requires initiative, attention to detail, and strong organisational skills to enhance productivity and efficiency within the branch as you will also take ownership of HR-related administrative duties, time and attendance records, and training coordination.

Key Responsibilities

• Supervision of customer reception team.
• Ensure customers receive a professional front-of-house experience with all enquiries handled promptly.
• Oversee the duties of the logistics team and Team Leader.
• Manage day-to-day office administration to support seamless branch operations.
• Process and raise invoices accurately and on time; liaise with accounts and resolve invoice queries.
• Track and report on customer invoicing progress and assist with month-end reporting.
• Act as PA to the Repair Centre Manager in administration, including:
• Managing diaries, meetings, and correspondence.
• Collate and submit accurate time and attendance records for payroll.
• Coordinate and minute staff and operational meetings, ensuring actions are followed up.
• Support recruitment activities including interview arrangements and onboarding paperwork.
• Act as staff review / training coordinator and maintain accurate related records.
• Manage office supplies and equipment, ensuring operational readiness.
• Support site BSi, Manufacture, Health & Safety compliance records.

About You

An office professional who thrives in a dynamic, fast-paced, customer-focused environment. With a strong sense of ownership, you will enjoy wearing multiple hats and being the go-to person for both internal teams and visiting customers. You're equally comfortable handling a variety of administration duties, whilst also providing senior-level support.

What We Look For

• Experience in Office Management, within a customer-facing environment (automotive preferred).
• Previous PA experience combined with excellent communication and organisational skills.
• A personable, proactive professional with a strong customer service ethic.
• Excellent administrative and organisational abilities with strong attention to detail.
• Confident handling invoices, finance admin, and dealing with queries in line with company processes.
• Strong IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to handle sensitive information with discretion.
• Team player who can also work independently and prioritise workload effectively.
• Full UK Driving Licence with willingness to travel locally if needed.

Why Join the Motofix Family?

• Trusted by Premium Brands: Approved by Mercedes-Benz, Audi, BMW, Jaguar Land Rover and more.
• Award-winning: Home to the Prestige Paint & Body Centre in Cirencester, and 2024 Bodyshop Group of the Year.
• Customer Excellence: Trustpilot rating of “Excellent” and recognised for customer care and professionalism.

Next Steps

Contact our Talent Team — we'll be in touch within 5 working days. Visit our website for more about our privacy and Covid-19 welfare policies.