Office Manager - IFED

City of London Police; City Of London; On-site; GBP 36,000 - 50,000; Full time

Job summary

Join the City of London Police as an Office Manager in the Insurance Fraud Enforcement Department. This role offers the opportunity to provide essential administrative support, manage budgets, and ensure compliance with legal requirements. The position promotes flexible working and values diversity, welcoming applications from all backgrounds. Enjoy a competitive salary, generous leave, and various benefits while contributing to a safer community.

Benefits

LGPS Pension Scheme

Access to Blue Light Card scheme

Free access to Force Gym

29 days annual leave

Season Ticket Loans

Cycle to Work Scheme

Qualifications

• Experience performing office manager duties.
• Proven experience providing support to senior staff.

Responsibilities

• Provide administrative support for IFED operations.
• Monitor and process budgetary information.
• Manage department assets and training requirements.

Skills

Communication

IT Skills

Budget Management

Job description

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Post Title: Office Manager – Insurance Fraud Enforcement Department (IFED)

Contract type: Permanent

Rank/grade: D

Salary: Starting Salary £36,040 plus £6,710 London Weighting

Directorate/department: NLF - IFED

Vetting level required: MV/SC (find out more here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels)

Location: Guildhall Yard East

This role is open to all Police Staff / external candidates who meet the essential criteria of the person spec, regardless of current grade.

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation to ensure that everyone has the opportunity to thrive in the work that we do.

Who are we?

As City of London Police, we protect the people, businesses and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally. London City is the smallest borough in London, so does that make our job any less challenging? Absolutely not – because there’s so much going on.

City of London Police play a vital role in keeping the City of London diverse community safe. As a Police Staff Member you will be helping to making the city safer and deliver a valued service for those that live, work and visit the City.

The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly.

The City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force. We welcome applications from all sections of the community, particularly from those with disabilities and long-term conditions, those with Black, Asian and other Minority Ethnic backgrounds, female candidates, and LGBTQIA+ individuals.

About The Team

The Insurance Fraud Enforcement Department (IFED) is part of the City of London Police’s National Lead Force portfolio. IFED was established in 2012 and receives funding from the Association of British Insurers to combat insurance fraud throughout England and Wales. IFED’s reputation is world leading and to date we have seen over 625 fraudsters convicted for committing insurance fraud.

Responsibilities

IFED consists of four operational teams and an IFED Hub who conduct desktop investigations, triage cases and house our protect and intelligence functions. To support these teams, we are seeking a motivated office manager to ensure efficient management of the unit. Whilst not an exhaustive list, the office manager will be responsible for:

• Provision of administrative support to investigations, including ensuring crimes are raised and finalised in line with force and national policy.
• Assisting the management team to prudently manage the departmental budget through monitoring spend, assisting in meeting finance teams and ensuring invoices are entered and paid efficiently.
• Managing department assets such as vehicles and IT.
• Managing team training requirements.
  
  

About The Role

To provide administrative support for the effective operation of the Insurance Fraud Enforcement Department (IFED) including the monitoring, processing and recording of budgetary information to assist in the making of informed management decisions. To ensure legal compliance with training requirements, health and safety legislation and other reasonable requests as deemed fit by IFED management. To provide supervision and management for the police staff (Grade C) within the Unit.

In This Role, You Will Be

• Possess excellent oral and written communication skills, with the ability to communicate effectively with both internal and external stakeholders.
• Be able to work effectively with various levels of the organisation.
• Be able to work independently and plan accordingly with minimal supervision, often meeting strict deadlines (such as with health and safety requirements).
• Possess excellent IT skills with the ability to learn new software and ways of working quickly.
• Effective and efficient minuting of meetings
• Knowledge of basic force financial processes such as raising purchase orders and monitoring, and where needed, appropriately challenging purchase card spend.
  
  

Whilst the following skills are not essential, they would be advantageous:

• Knowledge of counter insurance fraud
• Experience of working within economic crime
  
  

Requirements

For this role, we need you to have experience of:

• Experience performing the role and or duties of an office manager as per job description.
• Proven experience of providing support to senior staff/managers.
• Experience in managing day to day finance/budget issues
• Ability to demonstrate managing and/or supporting staff
  
  

This vacancy is open only to those who have the right to work in the UK.

If you would like to discuss the role please contact: [e-mail]

Selection Process

As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge demonstrate your ability to meet the person specification of the role.

The application and interview will be tested under Level 2 of the College of Policing Competency and Values Framework.

Applicants who fail to address the skills/knowledge/experience of the job description will not be considered.

The closing date for applications is Monday 9th June 12pm (midday)

Following shortlisting, successful candidates will be invited to attend a competency-based interview, to be held week commencing 16th June 2025.

We strive to ensure all our information and services are accessible to and useable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR via [e-mail]

Benefits

• LGPS Pension Scheme -Local Government Pension Scheme explained - Which?
• Access to Blue Light Card scheme -Welcome to Blue Light Card
• Discounts within the Square Mile specifically for City of London Police employees
• Free access to our Force Gym (with dedicated time for female colleagues throughout the week), Personal Training Instructors with a range of specialisms, and a large variety of fitness and wellbeing programmes
• 29 days’ annual leave + bank holidays, increasing up to 33 days with continuous service
• Season Ticket Loans
• Cycle to Work Scheme
  
  

A diverse workforce improves the service we provide to our public by making us more approachable and relevant within our communities. This is why it’s vitally important that we recruit people from a wide range of communities and backgrounds with an understanding of cultural issues and a wide range of skills. We therefore particularly encourage female and people from Black, Asian and other Minority Ethnic communities to join us.

The way we work is changing. With a few exceptions most roles will be able to accommodate part time, job share and flexible working patterns. We can also offer hybrid working patterns of home and office based shift patterns. Feel free to speak to us about any flexible working requirements.

The Force Has a Number Of Staff Support Networks That Can Offer You Support And Advice. Applicants Are Very Welcome To Contact The Networks Directly If They Need Any Support Or Ask Any Question Before They Apply. For Further Information On The Networks And Their Contact Details Please Visit

https://www.cityoflondon.police.uk/police-forces/city-of-london-police/areas/city-of-london/about-us/about-us/equality-and-diversity2/equality-and-diversity-support-networks/

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Law Enforcement

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