Office Manager

Office Angels; Wellingborough; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading company in security and automation systems is seeking an Office Manager to oversee operations and a team of 8. The role entails managing day-to-day activities, ensuring compliance, and driving customer service standards. Candidates should have at least 5 years' experience and a meticulous approach to detail.

Qualifications

• Minimum 5 years' experience as an Office Manager.
• Experience in managing systems and operational processes.
• Confident using CRM systems and standard MS Office tools.

Responsibilities

• Lead and manage a team of 8 office staff.
• Handle day-to-day office functions including contracts and supplier orders.
• Drive a culture of professional customer service.

Skills

Team Management

Operational Oversight

Customer Service

Detail Orientation

Tools

CRM Systems

MS Office

Job description

Office Manager

Location: Wellingborough (on site)
Job Type: Permanent / Full time
Salary: £40,000 - £50,000 DOE

About Us

Our client is a respected provider of security, CCTV, access control and automation systems for education, local authorities and commercial clients across Northamptonshire and surrounding regions.

The Role

We are seeking a capable, experienced Office Manager to fully manage and oversee the office operations, systems and team. This is a management role where you will lead a team of 8 office staff, ensuring that day-to-day activities, supplier contracts, fleet, and compliance paperwork are handled properly, efficiently, and to the highest standard. You will take full responsibility for keeping the CRM up to date, support outstanding customer service delivery, and hold high expectations for performance and attention to detail throughout the team.

Key Responsibilities

Team & Process Management

• Lead, supervise and develop a team of 8 office staff covering admin, scheduling, purchasing support and compliance documentation.


• Manage workloads, set clear priorities, and address performance or training needs.


• Oversee Installer Pro, our CRM to ensure accurate data input, reporting, and usage across the business.

Operational Oversight

• Oversee day-to-day office functions including contracts administration, fleet paperwork, insurance renewals, scheduling support and stock oversight.


• Ensure supplier orders, deliveries, and basic finance processes (POs, invoices) are handled correctly.


• Maintain orderly systems for documentation and record-keeping across all operational areas.

Customer Service & Standards

• Drive a culture of professional, prompt and detailed customer service, internally and externally.


• Be rigorous about accuracy and presentation in client-facing documents and communications.


• Take ownership of company and client KPIs, tracking and reporting clearly so we consistently meet or exceed targets.

Compliance & Best Practice

• Oversee the collation and organisation of all records needed to maintain our NSI Gold status, ISO certification and other industry standards.


• You do not need to be an expert but must understand how British Standards work in practice for a security and automation business.

What We're Looking For

• Minimum 5 years' experience in an Office Manager role ideally for a technical, construction or security-related business but not essential.


• Demonstrable experience managing people, systems and operational processes - not just admin tasks.


• Clear understanding of the importance of up-to-date, accurate records and how this supports compliance and client trust.


• Confident using CRM systems (Installer Pro or similar) and standard MS Office tools.


• Meticulous approach to detail, process, and customer service.


• Able to prioritise, delegate and keep multiple work streams on track under pressure.


• Professional communicator who can build positive working relationships with suppliers, auditors, engineers and senior management.


• Proactive mindset with a strong sense of responsibility for high standards.

How to Apply

If this sounds of interest then apply below or you can email your CV to [e-mail]

Equal Opportunity Statement

We're committed to creating a diverse and inclusive workplace. Office Angels is an equal opportunity employer. We encourage candidates of all backgrounds, identities, and abilities to apply.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.