Office Manager

TN United Kingdom; Reading; On-site; GBP 24,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Office Manager to oversee administrative operations in a prestigious security systems company. This role involves managing office tasks, maintaining compliance with safety standards, and ensuring high-quality service for clients. You'll be part of a close-knit team that values collaboration and professional growth. The company offers a rewarding work environment, competitive salary, and exciting team-building opportunities, making it an ideal place for someone passionate about office management and client relations.

Benefits

20 days holiday plus bank holidays

Team-building trips to Paris, Rome, Prague

Birthday and seasonal gifts

Close-knit team environment

Regular team gatherings

Qualifications

• Proven experience as an Office Manager in a similar environment.
• Strong administrative and organizational skills.

Responsibilities

• Manage day-to-day administrative processes and client services.
• Ensure compliance with health and safety regulations and company policies.

Skills

Office Management

Administrative Skills

Customer Service

Data Entry

Health and Safety Compliance

Education

Experience in Office Management

Familiarity with BS EN ISO 9001

Tools

WinSims

SuperView

Job description

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We have an excellent opportunity for an experienced Office Manager to join this well-established security systems installations and maintenance company in Theale, Reading.

About the company
Our client is privately-owned and operates exclusively by recommendation, they don’t advertise or employ sales people. They provide bespoke Fire & Security solutions at the extreme high end of the UK market. With a client base predominantly consisting of high-net-worth individuals, they ensure the highest possible standards and utilise the very latest technologies in order to maintain their client's total security and peace of mind. This company is entrusted with ensuring the ultimate in security solutions for some of the wealthiest families and individuals in the world.

About the role
As Office Manager you will be responsible for the business management within the office and day to day administrative processes, providing and controlling administration services for Clients, Managing Director, Partners and Employees to ensure that assigned tasks are dealt with to a high standard in a professional, time and cost-effective manner and your responsibilities will include:

• Providing administrative and management services in order to achieve agreed standards of service in a professional, time and cost-effective manner
• Carry out the booking of general, survey, corrective and routine maintenance of client security systems
• Carry out the planning and booking of installation of new client security systems
• Provide general administrative assistance to the Partners and employees
• Maintain adequate Company stock levels, placing orders as required
• Provide customer feedback to senior management
• Provide assistance as and when required with technical support for colleagues and clients by telephone and software packages, on occasions where an engineer is not immediately available
• Open and distribute deliveries, construct kits and open post
• General telephone call answering duties
• Data entry into the businesses WinSims and other associated databases
• Control and operation of WinSims SuperView programme
• Control provision of URNs, key-holders and passwords
• Organise the maintenance of safety, security and administrative equipment at the office
• Control and prepare daily engineer diaries, control engineer on-call rota
• Control business annual leave spreadsheets
• Control and provide clear and concise paperwork detailing works undertaken on client sites
• Ensure compliance with relevant Health and Safety Regulations, NSI, EN and BS Standards, internal business policies and procedures
• Ensure the Company remains compliant with NSI (National Security Inspectorate) and other relevant Codes of Practice including health and Safety procedures through correct administrative procedures
• Liaise with engineering staff directly so that all procedures are followed correctly
• Control and report on business KPIs
• Organise and attend regular meetings and job chats with team members
• Contribute to the interviewing and employment of team members
• Be committed to all Standards, Company Core Values and objectives
• Attend regular audit and training sessions
• Attend regular meetings and job chats with line Manager
• Attend and contribute to monthly figures, staff planning, kit and diary meetings
• Control review processes for team members

About you
To be successful for the role of Office Manager, you must be/have:

• Previous experience in an Office Manager role
• Experience working in the fire and security industry and familiar with BS EN ISO 9001 would be advantageous

About the rewards
As Office Manager your working hours will be 9am to 5pm, Mon to Fri and you will receive an excellent salary of £24,000 to £35,000 per annum, depending on experience, plus you will receive:

• 20 days holiday plus bank holidays rising 1 day per year to a max of 25 days
• Great environment to work with and a really close-knit team
• Regular get togethers for ‘foodies’ restaurant meets, where all staff can bring their partners
• Trips away for team building in Paris, Rome, Prague etc
• Birthday and seasonal gifts for all staff