Office Manager

Mr Price Apparel; Newcastle upon Tyne; On-site; GBP 30,000 - 45,000; Full time

Job summary

A growing business in Newcastle is seeking an experienced Administration Manager to oversee operations and lead a team of administrators. The ideal candidate will coordinate engineering schedules, manage invoicing, and support cross-departmental tasks. Strong administrative skills and proficiency in Microsoft Office are essential. This is a full-time, permanent role with an immediate start available.

Qualifications

• Strong administrative background in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Excellent communication, organisational and time management skills.

Responsibilities

• Coordinate routine and emergency engineering visits.
• Manage engineer schedules and ensure job documentation is complete.
• Oversee availability of vehicles, equipment, and access to customer sites.
• Ensure timely issuing of service reports, quotations, and invoices.
• Process orders and invoices in the ERP system.
• Lead and support admin team members, including annual appraisals.

Skills

Strong administrative background

Proficient in Microsoft Office

Excellent communication skills

Organisational skills

Time management skills

Job description

Overview

Our client is currently looking for an experienced Administration Manager to join the team on a full-time, permanent basis. This is an exciting opportunity to join a growing business, supporting operations across multiple departments and leading a team of administrators. The successful candidate will play a key role in ensuring efficiency, accuracy, and high-quality service delivery particularly across invoicing, scheduling, customer reporting, and process improvements.

Responsibilities

• Coordinate routine and emergency engineering visits


• Manage engineer schedules and ensure job documentation is complete


• Oversee availability of vehicles, equipment, and access to customer sites


• Ensure timely issuing of service reports, quotations, and invoices


• Process orders and invoices in the ERP system


• Review timesheets, expenses, and ensure correct job costing


• Maintain key accreditations (e.g. SafeContractor, Construction Line)


• Create and monitor admin SOPs and data entry standards


• Conduct data quality checks across systems


• Produce and issue customer KPIs and service reports


• Attend key customer meetings and follow up on actions


• Handle warranty claims, customs processes, and general enquiries


• Lead and support admin team members, including annual appraisals


• Maintain training records and certifications for site access


• Support staff development in line with business needs


• Support mailbox management and tender submissions


• Oversee parts ordering and engineer travel bookings


• Provide cross-departmental admin support as needed

What Were Looking For

• Essential Skills & Experience


• Strong administrative background in a fast-paced environment


• Proficient in Microsoft Office (Excel, Word, Outlook)


• Excellent communication, organisational and time management skills

Desirable

• Experience managing customer accounts


• Experience scheduling engineers or technical teams

Personal Attributes

• Self-motivated, proactive, and solution-oriented


• Able to manage multiple priorities effectively


• Team player with high attention to detail

Additional Information

• Office-based role in Newcastle


• Occasional travel within the UK to attend customer meetings


• Full-time, permanent contract


• Immediate start available