Office Manager

Eurofins USA BioPharma Services; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a proactive Office Manager to support their Southwest London laboratory. In this full-time role, you will manage day-to-day administrative tasks, assist operational teams, and ensure excellent customer service. You will be the first point of contact for inquiries, maintain business records, and oversee part-time staff. With a competitive package including five weeks of annual leave, this position offers a fantastic opportunity for growth in a dynamic and ambitious company. Join a team committed to delivering compliance and testing services across various industries.

Benefits

Competitive Package

Good Pension Provision

Training and Development

Five Weeks Annual Leave

Bank Holidays

Qualifications

• Proven experience in office management or administrative roles.
• Strong IT skills to resolve basic queries and manage data.

Responsibilities

• Act as the first point of contact for all incoming calls.
• Maintain records and monitor business KPIs.
• Supervise part-time administrative support staff.

Skills

Organisational Skills

Communication Skills

IT Skills

Customer Service

Education

High School Diploma

Bachelor's Degree

Tools

HubSpot

Job description

Company Description

Office Manager

Eurofins Electrical & Electronic UK Ltd is looking to recruit a proactive and organised Office Manager for our Southwest London laboratory (Postcode SW19 2QA). In this role, you will work alongside our operational and sales teams and be responsible for all day-to-day administrative support.

You will support the operational team and other stakeholders as we deliver excellent customer service, build relationships, and maximise opportunities to cross-sell and deliver our services.

Reporting to the Laboratory Business Manager, you will work with the test engineers and the sales team, supporting our customers as they look to design, develop and deliver compliant products to market.

As Office Manager, you will be responsible for a diverse range of general administrative and financial tasks associated with the laboratory. Key responsibilities include:

• Act as the first point of contact for all incoming calls
• Maintain records and monitor business KPI's
• Manage data input to company CRM (HubSpot) related to the delivery of our services and chasing workflow
• Act as Personal Assistant (PA) to the Laboratory Business manager
• Manage receipt and dispatch of goods to customers
• Provide IT skills liaising internally and externally to resolve basic IT queries
• Liaise with external contractors to support building maintenance
• Supervise part-time administrative support staff as appropriate

Upon joining the Eurofins Electrical & Electronic UK team, you will receive a competitive package with good pension provision, training and development and the opportunity to progress in a growing and ambitious company. The post is full-time (37.5 h/pw), and we offer five weeks of annual leave plus bank holidays.

Eurofins Electrical & Electronic UK delivers an extensive range of services covering all aspects of compliance, certification and testing for electrical and electronics products across all industries and market sectors and, in conjunction with companies in the wider Eurofins network of laboratories, offers its customers a single point of contact for product approvals.

Eurofins Electrical & Electronic UK has locations in York, Castleford, Grangemouth, Bristol, London, Southampton, Ellesmere Port, Wimborne, and Bideford.