Office Manager

SS EBIKE LTD; London; On-site; GBP 31,000 - 34,000; Full time

Job summary

A leading company specializing in the retail sale and maintenance of electric bikes is seeking an Office Manager. The role involves overseeing daily operations, managing team schedules, and ensuring high levels of customer satisfaction. Candidates should have a strong background in office management, customer service, and team leadership, with relevant qualifications.

Qualifications

• Proven experience in an office management or administrative role.
• Background in customer service with a focus on inquiries and complaints.
• Experience in supervising or leading a team.

Responsibilities

• Oversee daily office operations and ensure smooth workflow.
• Manage scheduling for sales, customer service, and technical support teams.
• Monitor inventory levels and coordinate with suppliers.

Skills

Office management experience

Customer service

Team leadership

Inventory control

Education

Relevant Bachelor’s/Master’s degree

Job description

Duties and Responsibilities:

1. Oversee daily office operations, ensuring a smooth workflow and efficient administrative processes.
2. Manage scheduling and coordination of staff, including sales, customer service, and technical support teams, to ensure optimal coverage and productivity.
3. Oversee inventory levels of e-bikes and related accessories, coordinating with suppliers to ensure timely restocking and availability of products.
4. Ensure high levels of customer satisfaction by managing customer inquiries, complaints, and feedback effectively.
5. Assist in budgeting, invoicing, and payroll processes, ensuring accurate financial records and timely payments.
6. Implement promotional campaigns, manage social media presence, and support events or exhibitions related to e-bikes.
7. Ensure that the company adheres to all relevant health, safety, and environmental regulations related to e-bike sales and operations.
8. Monitor product quality and customer feedback to identify areas for improvement and ensure that the company maintains high standards.
9. Prepare regular reports on sales performance, customer satisfaction, and operational efficiency for senior management review.
10. Organise training sessions for staff to enhance product knowledge, customer service skills, and compliance with company policies.
11. Serve as the primary point of contact for internal and external communications, fostering positive relationships with clients, suppliers, and stakeholders.
12. Address any operational issues or challenges that arise, implementing effective solutions to maintain productivity and service quality.

Skills and Qualifications:

1. Proven experience in an office management or administrative role.
2. Background in customer service, with a focus on resolving inquiries and complaints effectively.
3. Experience in supervising or leading a team.
4. Relevant Bachelor’s /Master’s degree.
5. Familiarity with inventory control processes and supplier management.

Additional Details:

• Experience: Required
• Employment: Full-time
• Salary: £31,000 – £34,000 yearly

About SS EBIKE LTD:

We are specialised in the retail sale and maintenance of electric bikes (e-bikes). The business focuses on providing high-quality e-bikes that cater to a diverse range of customers, from casual riders to serious cyclists.