Office Manager

Atlas Workplace Services; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Atlas Workplace Services is seeking an Office Manager for their London site to oversee facilities management and deliver exceptional customer service. The role requires strong operational skills, a focus on compliance, and the ability to foster a productive workplace culture. Applicants should possess a minimum of 3 years' experience in facilities management with strong organizational and communication skills. Join a leading team committed to creating better workplaces.

Qualifications

• Minimum 3 years' experience in a Multi-Site/Service FM environment.
• Strong verbal and written communication skills.
• Excellent organizational skills.

Responsibilities

• Oversee the day-to-day operational management of facilities.
• Ensure high customer service standards and positive client relationships.
• Manage stock control, meeting room setups, and compliance documentation.

Skills

Communication

Organization

Self-management

Education

GCSE in English and Maths or equivalent

Job description

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About The Role

Atlas Workplace Services has an exciting opportunity for an Office Manager to join our corporate team based in Leadenhall Street, London.

As the Office Manager, you will take ownership of the day-to-day operational IFM management and delivery of a range of leading facilities management services at the client's London site, ensuring it is safe, fit for purpose, and fully operational in accordance with client and customer expectations, as well as the high standards of Salisbury Workplace Services. This includes overseeing customer interfaces (Customer Experience Champion, Housekeeper & Cleaners) and ensuring a high profile and positive image of the Salisbury business.

You will work closely with the client's key stakeholders and should have a 'nothing is too much' attitude while ensuring the delivery of exceptional customer service levels at all times.

The role involves creating and embedding best practice standards into the workplace facilities, taking ownership of the IFM solution to enable the client to focus on their core activities.

Working with the Contract Manager and wider team, the Office Manager will effect change and seek to increase workspace productivity and efficiencies, engaging thoroughly with the client's employees and stakeholders. You will be responsible for creating memorable experiences and 'wow' moments for the customer.

This role requires a hands-on approach and the ability to work under minimal direction.

Principal Duties and Responsibilities

• Collaborate with the IFM operational and compliance teams to deliver a comprehensive, cost-effective service.
• Support workflow coordination for all requests to ensure effective completion within SLAs.
• Respond to emergencies or urgent issues, ensuring a safe and compliant office environment.
• Manage stock control and replenishment.
• Program and issue access control passes, maintaining records.
• Support meeting room and desk bookings via the client's RBS.
• Set up and clear meeting rooms as scheduled.
• Liaise with the landlord regarding building activities.
• Support and provide cover in the absence of colleagues.
• Collaborate with EAs & PAs of the executive team and support as needed.
• Assist with any other tasks as requested by the Contract or Account Manager.

Performance & Quality

• Maintain the CAFM system and logs, ensuring accurate data entry and audit trails.
• Complete audits as scheduled, both desktop and on-site.
• Review and improve processes to deliver best-in-practice service.
• Identify key IFM activities and propose delivery improvements.
• Promote a culture of change and continuous improvement.
• Provide monthly site performance summaries for the client's performance pack.
• Manage site budget within delegated authority.
• Implement and monitor success factors for new ways of working.

Customer Satisfaction

• Develop a customer-focused culture through excellent relationships and communication.
• Support continuous improvement and productivity to enhance the customer experience.

Managing People

• Manage the Customer Experience Champion and cleaning team, including Housekeepers and Supervisors.
• Support team development through coaching and mentoring.
• Implement development plans and review performance regularly.
• Address performance issues promptly.
• Handle HR matters, including appraisals, recruitment, and personal development.
• Ensure staff portray a professional image and respect the client's business.

H&S and Compliance

• Follow all Health & Safety rules and regulations.
• Maintain compliance documentation.
• Deliver inductions for engineers and contractors.
• Complete risk assessments as needed.
• Issue site permits and coordinate with landlords as required.

About You

Minimum Qualifications, Certifications, and Training

• GCSE in English and Maths or equivalent.

Knowledge, Skills, and Experience

• At least 3 years' experience in a Multi-Site/Service FM environment.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Self-management capabilities.

About The Company

Atlas Workplace Services is committed to a human-centric approach in facilities management, making buildings better places to work. With presence across the UK at over 1,000 sites, we offer engineering maintenance, security, cleaning, compliance, reception, energy solutions, and more, emphasizing a personal touch and exceeding client expectations.