Office Manager

OpenTable, Inc.; City of Westminster; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

5 weeks paid vacation

Private health & dental insurance

Therapy sessions through SpringHealth

Headspace subscription

Annual company-wide week off

Paid parental leave

Birthday time off

Volunteer time

Development Dollars

Leadership development

Access to on-demand e‑learnings

Travel discounts

Employee Resource Groups

Income protection and life assurance

Employee Assistance Program

Job summary

OpenTable, Inc. is seeking an Office Manager, Workplace Experience to lead a welcoming and efficient London office. You will run day-to-day operations, coordinate with the Workplace, IT and Real Estate teams, and support events and employee programs.

This is a hands-on role with a focus on hospitality, safety and continuous improvement. You will manage the part-time Office Coordinator, plan engaging events, and partner with cross-functional teams to enhance the office experience for staff and

Qualifications

• 2+ years in workplace experience, office management, or similar in a corporate setting.
• Strong organisational and time-management skills with excellent attention to detail.
• Hospitality mindset and service-focused approach.
• Excellent written and verbal communication; able to collaborate across teams.

Responsibilities

• Own the day-to-day workplace experience, ensuring the office is welcoming, organised, safe and running smoothly while supporting the part-time Office Coordinator.
• Manage office operations, facilities and vendors, including supplier relationships, catering, supplies, mail/shipping, repairs, and general upkeep.

Skills

Hospitality mindset

Organisational skills

Time management

Written communication

Verbal communication

Problem solving

Relationship building

Cross-team collaboration

Tools

Slack

Google Workspace

Mac OS

Windows OS

Job description

The Office Manager, Workplace Experience is responsible for creating a welcoming, engaging and well‑run workplace where our people can do their best work and build meaningful connections. You'll take ownership of the day-to-day office experience, overseeing operations and facilities, managing our part-time Office Coordinator, bringing events and workplace initiatives to life, and partnering with teams across OpenTable to continuously improve how our people experience the office. This is a hands‑on role for someone with a strong hospitality mindset who enjoys solving problems, building relationships and making things happen., Location: This role is based on‑site at our London office five days per week, with occasional early mornings or evenings required to support events and workplace activities.,

• Own the day‑to‑day workplace experience, ensuring the office is welcoming, organised, safe and running smoothly for employees and visitors, while managing and supporting our part-time Office Coordinator.
• Manage office operations, facilities and vendors, including supplier relationships, catering, office supplies, mail and shipping, repairs, furniture and the general upkeep and functionality of the workplace.
• Plan and deliver engaging office events and experiences, from local community activities and company outings to All Hands and offsites, partnering with Events, IT and other teams to coordinate logistics and bring initiatives to life.
• Partner across the business with Workplace, Real Estate, IT, P&C and local leadership to support new hires and leavers, workplace projects, office moves and refurbishments, and wider company programmes.
• Own local workplace safety and preparedness, supporting physical security and safety procedures, first aid processes and documentation, responding appropriately to urgent issues, and acting as a Floor Warden during drills and emergencies.
• Drive continuous improvement across the workplace, proactively identifying opportunities to improve the office environment, employee experience, operational standards and ways of working.
• Keep our workplace community connected and informed, maintaining office resources including calendars and Wiki pages, supporting monthly house meetings, collaborating with our global Workplace team and providing ad‑hoc support to local leadership and co‑located offices.
  2‑3+ years of experience in workplace experience, office management, workplace operations or a similar role within a corporate environment.
• Strong organisational and time‑management skills, with excellent attention to detail and the ability to manage multiple priorities independently.
• A genuine hospitality mindset with a professional, approachable and service‑focused way of working.
• Strong written and verbal communication skills, with confidence building relationships and collaborating across teams and levels.
• Proactive and solutions‑focused, with the ability to anticipate needs, think on your feet and adapt when priorities change.
• Comfortable taking ownership while also being a collaborative teammate who is happy to get hands‑on when needed.
• Able to demonstrate professionalism and discretion when dealing with sensitive or confidential situations.
• Comfortable using workplace technology, including Slack, Google Workspace and Mac or Windows operating systems.
• Able to safely lift and move items weighing up to 40 lbs / 18 kg when required., Experience supporting office moves, refurbishments or build‑outs.
• Experience implementing workplace programmes or initiatives.
• Facilities management experience.

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

• 5 weeks paid vacation
• Private health & dental insurance
• Focus on mental health and well‑being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e‑learnings
• Travel Discounts
• Employee Resource Groups
• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week
• The best connections happen face-to-face, whether you're sitting down to dinner or having coffee with a coworker. That's why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week-giving employees the best of both worlds: in-person collaboration and flexibility.