Office Manager

Activate Group Limited; Bury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the automotive repair industry is seeking an Office Manager to oversee administrative duties in their Bodyshop. The role involves ensuring smooth operations, exceptional customer service, and effective communication with customers and the workshop. The ideal candidate will be detail-oriented, proactive, and possess strong organizational skills. Join a fast-growing team with great career development opportunities and a supportive work environment.

Benefits

33 days holiday (including bank holidays)

Personal health cash plan

Enhanced maternity/paternity/adoption/shared parental pay

Life assurance: three times basic salary

Free breakfasts and fruit

Birthday surprise for everyone!

Qualifications

• Strong attention to detail and ability to deal with issues professionally.
• Excellent communication skills in all areas including telephone, email, and face-to-face.

Responsibilities

• Oversee administration duties within the Bodyshop for smooth site operations.
• Responsible for reception, customer service, and invoicing.

Skills

Attention to Detail

Professionalism

Communication

Computer Literacy

Proactive Approach

Time Management

Job description

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Job title: Office Manager

Department: Activate Accident Repair

Location: Mildenhall, Bury St Edmunds

We're looking for an Office Manager to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
**Great career development opportunities - grow with us.

About the role

To oversee the administration duties within the Bodyshop to ensure the smooth running of the site.

Key responsibilities

• Responsible for the reception area, including greeting customers and providing a positive and welcoming experience.
• Deliver exceptional customer service.
• Coordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
• Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer regarding deadlines.
• Regularly update the customer with progress on their repair.
• Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
• Process payments and issue invoices.
• Act as an escalation point for Customer Service Advisors.
• Participate in daily production meetings, providing updates on the delivery/collection status of vehicles.
• Responsible for invoicing.
• Support handling complaints in line with company policy.
• Adhere to all company policies, procedures, and service level agreements.
• Ensure knowledge and compliance with Health and Safety regulations.

Skills and experience

• Strong attention to detail.
• Ability to deal professionally with issues that arise.
• Excellent communication skills in all areas, including telephone, email, and face-to-face.
• Computer literate.
• Ability to understand, implement, and review complex processes.
• Proactive approach.
• Good organization of time and resources.
• Effective time management and prioritization skills.
• Handling confidential information appropriately.

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan (claim back costs for dental, optical, etc.)
• Enhanced maternity/paternity/adoption/shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everyone!

What you can expect from us

At Activate Group, supporting our team members is a priority. Whether at our Halifax or Peterborough offices, at one of our AAR sites, or working from home, we provide support to help you succeed.

From health and wellbeing benefits to rewards like employee of the month, and perks like free fruit and cereal, we appreciate our team.

A bit about us

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ over 700 people nationwide.

We work with major UK fleets and insurance companies, supporting drivers involved in road incidents at our contact centres in Halifax and Peterborough.

We manage every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops and through a UK-wide network of independent repair partners.

Our purpose and values define us and guide our work:

Purpose: Make someone's bad day better

Values:

• Make it happen - Be accountable, take initiative, work fast, and do a great job.
• Strive for better - Be bold, challenge norms, and make small improvements often.
• Win together - Be a team-player, win, learn, and respect each other.