Office Lead

S2S Group; Wath upon Dearne; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Medicash Health Cash Plan

Job summary

S2S Group in the UK seeks an ambitious Office Lead to oversee day-to-day office operations, drive team performance, and ensure seamless service delivery across departments. You will manage workloads, coordinate accounts, and align priorities with senior leadership to improve efficiency.

Based in Rotherham or surrounding area, this role reports to the COO and requires strong communication, planning, and people management skills to support business growth and customer satisfaction.

Qualifications

• Experience in office management, operations management, customer service, or account management leadership.
• Proven ability to lead multi-functional teams and drive cross-department alignment.
• Strong organisational, planning, and stakeholder management skills.

Responsibilities

• Accountable for day-to-day office effectiveness, team performance, workload planning, and customer account oversight.
• Drives cross-functional alignment between Sales, Business Development, Logistics, Operations, and senior leadership.
• Contributes to business planning, reporting, recruitment, onboarding, training, and continuous improvement.
• Lead and develop multi-functional teams and manage priorities in a fast-paced environment.
• Foster collaboration and streamline workflows to eliminate silos and improve service delivery.

Skills

Leadership

People management

Customer focus

Collaboration

Relationship building

Operational excellence

Problem solving

Decision making

Planning & organisation

Accountability & ownership

Tools

Microsoft Office

CRM systems

ERP tools

Workflow automation platforms

Job description

S2S Group is a leading IT Asset Disposal (ITAD) and data destruction specialist based in the UK. We help businesses securely and sustainably manage their end-of-life IT equipment. Our services include secure data erasure and destruction, device refurbishment, recycling, and bespoke IT lifecycle solutions. With a strong commitment to environmental responsibility, data security, and compliance, S2S Group ensures that all IT assets are processed in accordance with the highest industry standards.

We combine technical expertise with innovative software and sustainable practices, making us a trusted partner for organisations across various sectors. At S2S Group, we invest in people, providing training and development opportunities that support both individual and company growth.

The Office Lead will provide senior operational and people leadership across the office function, ensuring teams, customer accounts, and cross-functional priorities are coordinated effectively to support service delivery, business performance, and continuous improvement.

This role sits at the heart of the business, turning customer requirements and operational priorities into clear actions across the office function. The Office Lead will report directly to Rachel Hall, our Chief Operating Officer (COO), and will maintain visibility of workloads, service commitments, account activity, and team capacity to ensure work is prioritised effectively and issues are escalated or resolved promptly.

Through regular communication with internal stakeholders, the role supports consistent service delivery, informed decision-making, and practical improvements to office processes, reporting, and customer support.

• S2S Group Ltd – Rotherham
• Working Week: Monday to Friday, 8am – 5pm
• Possible Start Date: September 2026

KEY ACCOUNTABILITIES

• Accountable for day-to-day office effectiveness, team performance, workload planning, operational administration standards, and customer account oversight.
• Drives cross-functional alignment between Sales, Business Development, Logistics, Operations, Account Management, and senior leadership.
• Contributes to business planning, operational reporting, recruitment, onboarding, training, and continuous improvement activities.
• Experience in office management, operations management, customer service, or account management leadership.
• Proven experience leading and developing multi-functional teams.
• Track record of fostering cross-departmental alignment to streamline workflows and eliminate operational silos.
• Strong organisational and planning skills.
• Excellent communication and stakeholder management abilities.
• Strong problem-solving and decision-making capability.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused with strong commercial awareness.
• Proficient in Microsoft Office and CRM systems.
• Experience within IT Asset Disposition (ITAD), logistics, recycling, or related industries.
• Experience managing customer accounts and service delivery functions.
• Knowledge of ERP tools, workflow automation platforms and operational management systems.
• Leadership & People Management
• Customer Focus
• Collaboration & Relationship Building
• Operational Excellence
• Problem Solving & Decision Making
• Planning & Organisation
• Accountability & Ownership

COMPANY BENEFITS

• Medicash Health Cash Plan: Provides cashback towards everyday healthcare costs, including dental treatment, optical expenses, physiotherapy, specialist consultations, health screening and prescriptions, together with access to a Virtual GP service and a range of digital wellbeing benefits.

*Pre-employment screening will be undertaken/DBS Clearance will be required.