Office Junior – Reservations Administration Support

Recruitment Avenue; London, London; On-site; GBP 15,000; Full time

Job description

Job Title – Office Junior – Reservations Administration Support

Job Location – London

Salary – £15k

Our client is a globally recognised and award-winning tour operator, offering luxury holidays to Asia and South America.

They are looking to recruit an office junior who is an enthusiastic and efficient communicator with an eye for detail and excellent organisational and team-working skills.

The role will be primarily supportive for the reservations team. The ideal candidate will be versatile enough to maintain an effective communication channel between customers, agents, and the team, along with assisting with writing up quotes, final documents, and general administration duties.

This position would be perfect for a school leaver or someone looking to get into the travel industry.

Key Responsibilities:

1. Responsible for monitoring and management of post sales enquiries
2. Arranging write-ups of itineraries for the Tailor-Made department
3. Corresponding via email daily
4. Loading and checking passenger data with great accuracy
5. Communicating with internal and external partners
6. Generating invoices
7. Conducting conversations with customers via our Live Chat function
8. Additional duties; support to the Groups department

Skills Required:

1. Outstanding telephone manner
2. Motivated and proactive individual with a strong team ethic
3. Competency in Microsoft Word, Excel, and Outlook
4. Eye for detail, excellent time-management, and organisational skills that will enable efficient multi-tasking and prioritisation
5. Ability to manage workload under pressure, prioritise, follow-up, and ensure all tasks are performed on time
6. Proven written skills, including the ability to accurately proof and develop customer literature
7. Excellent communication and interpersonal skills
8. Confident in supporting a busy team

Benefits:

1. Working in a prime location in London Bridge
2. Pension scheme
3. 20 days paid holiday plus bank holidays
4. Your birthday off
5. Company bonus scheme
6. Subsidised gym membership