Office Junior Administrator

MHA; Birmingham; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Agile Working

33 days holiday Inc. bank holidays

Competitive salary package

Employee recognition awards

Succession planning programme

Employee Assistance Programme

And lot’s more!

Job summary

MHA is seeking a proactive Reception/Administration Assistant to support the day-to-day office operations in a busy Birmingham firm. You will assist with meeting room prep, mail handling, and a range of administrative tasks to ensure smooth daily activity.

Ideal candidates will have office experience, strong communication skills, and a proactive, flexible approach. The role offers agile working options and a comprehensive benefits package to support professional growth.

Qualifications

• Experience in an office or administrative setting.
• Professional telephone manner and courteous enquiry handling.
• Accurate keyboard skills and high attention to detail.
• Proficient in Word, Excel and Outlook.
• Clear written and spoken communication.
• Well-organised with ability to manage multiple tasks.
• Flexible and eager to learn and develop.
• Strong teamwork and reliability.

Responsibilities

• Provide first-line telephone support by answering calls, directing enquiries, and taking accurate messages.
• Schedule and coordinate meetings for Partners, including diary management.
• Prepare letters, reports, and client communications.
• Manage post room: opening, sorting, scanning mail, outgoing post, and special deliveries.
• Set up meeting rooms with layout, equipment and catering.
• File statutory documents and submit accounts to Companies House.
• Prepare and distribute engagement letters.
• Assist Partners and team with ad hoc admin tasks.
• Assist with onboarding and AML checks.
• Arrange new security passes and liaise with security.
• General office duties: printing, copying, scanning.

Skills

Office experience

Telephone etiquette

MS Office

Attention to detail

Strong communication

Organisational skills

Multitasking

Willingness to learn

Job description

To provide proactive support to the Reception and Administration team, assisting with day-to-day office duties such as preparing and booking meeting rooms, scanning and organising documents, and contributing to the smooth and efficient running of the office environment.

What Sets Us Apart

At MHA, we’re about people first – our people, our clients, and the communities we serve. As one of the UK’s top 15 accountancy firms and a proud member of Baker Tilly International, the 9th largest network in the world, we are a hub of global knowledge with a strong local commitment.

Our people-focused approach truly sets us apart. Here, you won’t just be another face in the firm; you’ll be part of an ambitious, driven team dedicated to continuous learning and growth. We invest in our people because they are the foundation of our success. With access to unparalleled resources and award-winning development programmes, you’ll have the freedom to shape your career while making a meaningful impact. We take immense pride in being awarded gold for Investors in People. This recognition reflects our deep commitment to nurturing talent and ensuring every individual feels valued and supported.

Responsibilities

• Provide first-line telephone support by answering calls, directing enquiries, and taking accurate messages
• Support Partners with scheduling and coordinating meetings, including diary management where required
• Assist Partners with administrative tasks such as preparing letters, reports, and client communications
• Support post room activities, including opening, sorting, scanning incoming mail, preparing outgoing post, and handling special deliveries at the post office
• Prepare and set up meeting rooms, ensuring appropriate layout, equipment, and catering are arranged in advance
• Assist with filing statutory documents, including submitting accounts to Companies House both electronically and by post
• Support the preparation and distribution of engagement letters to clients
• Carry out ad hoc administrative duties as requested by Partners and wider team members
• Assist with new client onboarding processes, including setting up records and completing AML compliance checks
• Support office security processes by arranging new security passes, including liaising with security teams and processing photo submissions
• Undertake general office duties such as printing, photocopying, and scanning documents

Qualifications & Skills Required

• Previous experience within an office or administrative environment (up-to 1 or 2 years) preferred, though strong candidates with relevant transferable skills will be considered
• Professional and confident telephone manner, with the ability to handle enquiries courteously
• Good keyboard skills with a high level of accuracy
• Competent in Microsoft Office applications, including Word, Excel, and Outlook
• Strong attention to detail with a focus on accuracy and quality of work
• Clear and effective communication skills, both written and verbal
• Well-organised with the ability to manage multiple tasks and prioritise workload
• Flexible and adaptable, with a willingness to support across a variety of administrative tasks
• Positive, proactive attitude with a genuine willingness to learn and develop

Rewards That Resonate

You’re more than a number to us; you’re an individual with unique talents and aspirations. Our benefits are designed to support your well-being, foster your professional growth, and recognise your contributions.

• Agile Working: Enjoy the flexibility of core hours from 10 AM to 2 PM, allowing you to balance your work and personal commitments seamlessly.
• 33 days holiday Inc. bank holidays, plus the opportunity to buy or sell up to 5 days.
• Competitive salary package
• Employee recognition awards: Outstanding Performance Award Bonus discretionary annual bonus, and other recognition initiatives.
• New and improved programme for succession planning and supportive management structure to help you realise your potential
• Employee Assistance Programme: Access a free confidential 24-hour support service, including unlimited counselling sessions and virtual doctors available for you and your family.
• And lot’s more!