Office & Ecommerce Assistant

Newgate Clocks Limited; Oswestry; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a reliable and organized individual to join their dynamic team in Oswestry. This varied role involves managing product listings, handling trade orders, and providing excellent customer service. The ideal candidate will thrive in a fast-paced environment, possess strong data handling skills, and pay meticulous attention to detail. With opportunities for growth and a collaborative atmosphere, this position is perfect for someone eager to make a significant impact in a busy design-led business. If you're proactive and enjoy getting involved in diverse tasks, this is the role for you!

Benefits

Onsite Parking

28 Days Holiday

Holiday Loyalty Scheme

Qualifications

• Experience in managing online sales and customer service.
• Proficient in data handling and using spreadsheets.

Responsibilities

• Update product listings and manage Amazon account.
• Handle trade orders and customer emails efficiently.

Skills

Organisational Skills

Customer Service

Data Handling

Attention to Detail

Adaptability

Education

High School Diploma

Experience in E-commerce

Tools

Excel

E-commerce Platforms

Job description

Newgate is a busy design-led business based in Oswestry, specialising in clocks and eyewear. We sell directly to customers through our own websites and Amazon, and we also supply a broad range of trade customers in the UK and internationally.

Everything happens under one roof, from design to e-commerce and logistics. Our team is close-knit, collaborative, and fully based onsite, so things move quickly and ideas are shared easily.

We’re a growing business working across clocks and eyewear, with a strong mix of direct customers, trade accounts, and online sales through platforms like Amazon. We’re looking for someone reliable, organised, and adaptable to join our small office team and help keep everything running smoothly.

This is a hands-on, varied role. One day you might be updating product listings or helping manage our Amazon account, the next you could be dealing with trade orders, answering customer emails, or helping process stock in and out. There’s also a fair bit of data work involved, so you’ll need to be comfortable working with spreadsheets, handling product info, pricing, reports, and stock numbers. Accuracy matters, and spotting mistakes before they become problems is a big part of the job.

You don’t need to know everything on day one, but you do need to be sharp, proactive, and someone who takes pride in doing a job properly. We’re looking for someone who’s happy to roll their sleeves up, keep things moving, and get properly stuck into the details.

There’s room to grow with this role and plenty to get involved in if you’re the kind of person who doesn’t like sitting idle. If you’ve got experience with online selling, customer service, handling data, or just a general knack for getting things done — even better.

There’s onsite parking, 28 days holiday including bank holidays, and we offer a holiday loyalty scheme that rewards long service. Salary will reflect your skills, experience, and what you bring to the role.

The role is based at our HQ in Oswestry, operating between 08:30 and 17:00, Monday to Friday. We’re open to both full-time and part-time applicants. Start date will be as soon as we find the right candidate for the role.

Application Form - Join the Team at Newgate

Please complete the form below to apply for the role. Keep answers short — around 100 words per question is plenty.

1. Name * (required)
2. Phone * (required)
3. Date of Birth
4. Email * (required)
5. Address * (required)

Let's Get to Know You

1. What are you like to work with?
2. What interests you about this role?
3. Tell us about any experience in fast-paced or varied roles, and the skills you’d bring with you.
4. How do you stay organised and manage your time, especially when juggling different tasks?
5. Provide an example of a challenging situation you have faced in a previous role and how you resolved it.
6. Are you good with numbers? Do you have experience negotiating?
7. Let us know what software or systems you’ve used – for example, Excel, order processing, stock management, or anything else relevant.
8. Please describe any experience with e-commerce platforms. Are you familiar with any specific e-commerce platforms, software or tools?
9. What’s your work ethic like, do you tend to go the extra mile?
10. Had you come across Newgate before this application? Do you know anyone who’s worked here?
11. What are your hobbies and interests? What are you passionate about outside of work?
12. Why are you leaving (or why did you leave) your most recent role?

Practical Info

1. What hours are you looking for? * (required)
2. If we were to offer you a role, how soon could you start?
3. How did you find out about this role? * (required)
4. Please upload your CV * (required) or drag files here.

Please upload your document as a single PDF or Office file.

In submitting this application form including any CV, portfolio or other document provided or referenced to accompany this application (including those submitted subsequently by any other method), I declare the information to be true and accurate. If any information is found to be untrue, Newgate holds the right to withdraw any job offer or employment. If successful, I give permission for Newgate to hold these documents for the duration of my employment and for any additional time as lawfully and legitimately required. Unsuccessful applicant information will not be kept longer than necessary.

If your application progresses to a job offer at Newgate, references are required and any references provided will be checked.

Please tick the box to confirm you have read and agree to this declaration.

In submitting this application form including any CV, portfolio or other document provided or referenced to accompany this application (including those submitted subsequently by any other method), I declare the information to be true and accurate. If any information is found to be untrue, Newgate holds the right to withdraw any job offer or employment. If successful, I give permission for Newgate to hold these documents for the duration of my employment and for any additional time as lawfully and legitimately required. Unsuccessful applicant information will not be kept longer than necessary. * (required)