Office Coordinator

Chestertons Morocco; London; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading estate agency in London is seeking an Office Coordinator for their Lettings department. The role involves providing administrative support, managing client interactions, and assisting in property listings. With a competitive salary and various employee benefits, this is an exciting opportunity to join a dynamic team in a well-established company.

Benefits

Employee assistance programme

Competitive holiday allowance + public holidays

Charity matching and payroll giving

Contributions towards eye care tests

Annual flu vaccination vouchers

Birthday leave

Health cash plan

Qualifications

• Proficiency in document management and CRM systems essential.
• Strong client interaction and problem-resolution skills needed.
• Experience in administrative support within the real estate sector preferred.

Responsibilities

• Handle documentation related to property sales and maintain databases.
• Greet clients, manage communications, and assist in property listings.
• Ensure compliance with regulations and keep the office organized.

Skills

Document Management

Data Entry

Client Interaction

Problem Resolution

Office Management

Software Proficiency

Tools

CRM Systems

Microsoft Office Suite

Job description

Job Advert

Chestertons Estate Agency

Office Coordinator - Lettings

Location: Battersea Rise, London

Hours: Office based Monday to Friday 8:30 am - 6:00 pm

Salary: £26,000 + commission (OTE £27,300)

Overview Of Key Duties

Administrative Support

• Document Management: Handle documentation related to property sales, including listings and pre-offer information.
• Data Entry: Update and maintain databases with property details, client information, and transaction records.
• Scheduling: Coordinate client appointments, property viewings, and manage the office calendar.
• Correspondence: Manage communications, including emails, phone calls, and mail, ensuring timely responses.

Customer Service

• Client Interaction: Greet clients, address inquiries, and provide detailed information about properties and services.
• Problem Resolution: Resolve client issues or complaints promptly and professionally, maintaining high satisfaction levels.

Sales Support

• Property Listings: Assist in preparing and updating property listings, ensuring accuracy both online and in-office.
• Promotional Activities: Support marketing efforts, including preparing promotional materials and organizing local events.
• Reporting: Generate and distribute sales performance reports to the management team.

Operational Tasks

• Office Management: Keep the office organized, stocked with supplies, and ensure a professional environment.
• Coordination: Serve as a liaison between the sales team and other departments, fostering effective communication and collaboration.
• Compliance: Ensure all transactions and activities adhere to relevant regulations and company policies.

Technology and Tools

• CRM Systems: Utilize CRM systems to track client interactions and manage data efficiently.
• Software Proficiency: Use office software (e.g., Microsoft Office Suite) and industry-specific tools effectively.

Not specified

About The Company

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and pride ourselves on our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest-growing sales and lettings agency groups in the UK. It includes brands like Chestertons, Chase Buchanan, Retirement Homesearch, and Campions Lettings & Management, collectively managing thousands of properties across the country annually.

Perks That Make a Difference

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contributions towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan, and other benefits linked to specific job grades.

We are an equal opportunities employer, welcoming applications from everyone excited to join us. We are committed to creating a diverse and inclusive workplace, considering all applications without discrimination based on ethnicity, religion, sexual orientation, gender, family or parental status, national origin, veteran status, neurodiversity, or disability.

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