Office Coordinator

Omni Facilities Management; City of Westminster; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Permanent contract

Career progression

Retail discounts

Management programs

Flexible learning

Job summary

Omni Facilities Management is seeking an Office Coordinator to ensure the housekeeping department operates smoothly. The role involves coordinating with all team members, managing communications, and maintaining records.

You will prepare daily reports, verify keys and radios, and log maintenance issues while ensuring VIP requests are promptly communicated to staff. Candidates with previous supervisory or office coordination experience in a busy hotel housekeeping setting will be preferred.

Qualifications

• Excellent interpersonal and communication skills.
• Proficiency with MS Word, Excel and Outlook.
• Strong organisational and data entry abilities.
• Experience in office coordination or supervisory roles is desirable.

Responsibilities

• Provide administrative support for the Housekeeping Department and coordinate with all team members.
• Screen and handle telephone and radio communications.
• Act as liaison with other departments.
• Maintain and update departmental records and files.
• Prepare daily checks sheets, lists, and reports.
• Ensure keys and radios are secured at shift start/end and report faults.
• Record guest requests and VIP allocations and communicate to staff.
• Log maintenance issues and monitor room status during shifts.
• Document handovers in the Handover Book for upcoming shifts.
• Carry out additional tasks as required.

Skills

Interpersonal skills

Communication skills

Data entry

Microsoft Office

Organisational skills

Office management

Learning mindset

Supervisor/coordination exp

Tools

Microsoft Word

Excel

Outlook

Job description

Office Coordinator to be responsible for ensuring that all team members are adequately trained in the department to the standard required.,

• Provides administrative support for the Housekeeping Department, to include managing the PMS, screening and handling telephone and radio communications and coordinating with all team members.
• Serves as a primary point of direct administrative contact and liaison with other departments.
• Gathers, enters and/or updates data to maintain departmental records and databases as appropriate; establishes and maintains files and records for the housekeeping office.
• Prepare all checks sheets, lists, reports etc. for the coming day.
• Ensure at commencement and finish of each shift that all keys are in the appropriate place and are signed for.
• Ensure all radios are charged and working and report faults as required.
• Note any guest requests and requirements (including VIP allocations) and ensure these are communicated to the relevant staff members and actioned.
• Log all maintenance issues as reported.
• Ensure that the number of departure rooms being returned as inspected is monitored throughout the shift and all pending rooms are returned as soon as possible.
• Ensure any handover is written in the Handover Book for the upcoming shift.
• Carry out any other reasonable tasks as required.We are currently looking for enthusiastic and self-motivated candidates for the position of, Desirable to have previous Supervisor or Office Coordinator experience from a busy hotel housekeeping environment.
• Previous experience in dealing with administrative tasks., Excellent interpersonal and communication skills and the ability to work effectively with people at different levels.
• Excellent written and verbal communication skills
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook
• Word processing and/or data entry skills
• Ability to work effectively under pressure
• Excellent organisation skills
• Knowledge of office management principles and procedures
• Flexible with a willingness to learn.Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World.Two weekly payments
• Up to 28 days paid holiday per year
• Permanent contract of employment
• Career progression on to our Management Programs & Flexible Learning Courses
• Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets
• Opportunity to work with great teams for an industry leader!

Shift Pattern: Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)