Head Housekeeper

Omni Facilities Management; Ealing; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Two weekly payments

28 days holiday

Permanent contract

Management progression programs

Retail discounts and benefits

Job summary

Omni Facilities Management is seeking an experienced Head Housekeeper to oversee daily hotel housekeeping operations and related departments. You will lead a large team, train staff, and ensure clear communication with hotel management and the company.

The role includes managing recruitment, attendance, safety policies, quality audits, and cost controls, while maintaining high standards across guest rooms and public areas. A proactive leader will drive productivity and service excellence.

Qualifications

• Experience leading housekeeping teams in large hotels.
• Ability to train and develop staff.
• Experience with budgets and P&L.
• Knowledge of Health & Safety matters is desirable.

Responsibilities

• Lead and inspire the housekeeping team and liaise with hotel and company leaders.
• Manage recruitment and ensure right to work checks.
• Monitor staff training, safety compliance, and quality standards.
• Conduct regular appraisals and address staff welfare or misconduct.
• Oversee quality inspections of guest areas, linen and related product handling.

Skills

Interpersonal skills

Communication

MS Office (Word, Excel, Outlook)

People management

Budget analysis

Health & Safety knowledge

Job description

Head Housekeeper to support the hotel in assuming responsibility for the daily operation of the contract housekeeping function and other departments within the hotel where the company has a presence., People

• Engage, train, lead and inspire the housekeeping team
• Ensure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the business
• Liaise with Area Manager and Regional Manager on a regular basis
• Where relevant support recruitment and associated procedures, including checking right to work documentation
• Manage the process of authorised absence and always ensure that the absence is covered without interruption to the business and the smooth operation of the department
• Ensure all staff are fully conversant with Health & Safety policies and procedures and attend relevant training
• Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis
• Support and take responsibility for the welfare of pregnant employees, including carrying out pregnancy risk assessments
• Ensure all staff are trained regarding standards and productivity requirements and that concerns are addressed, and re‑training completed if necessary
• Ensure all staff are trained and adhere to the lost property policy
• Take initial responsibility for managing and resolving any team member queries
• Evaluate performance of all team members under your direction, including conducting regular team member appraisals
• Liaise with HR regarding any relevant concerns relating to staff welfare or allegations of misconduct
• Positively represent the housekeeping department and Omni Facilities Management Ltd in daily operations meetings and any other meetings as required

Quality

• Organise and delegate tasks to team members under your direction
• Develop, maintain, and review housekeeping policies and best practice systems and procedures and standards
• Direct and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the business
• Conduct quality inspections using the Omni Facilities Management quality app and identify and manage areas where improvements can be made
• Take responsibility for any on site company assets and ensure that they are maintained in good condition and serviced as required
• Ensure all keys are signed out and in and regular key audits are completed
• Assist with the management of lost property
• Ensure all maintenance defects are reported and rectified
• Promote a culture where all wastage is kept to a minimum
• Ensure all guest laundry, dry cleaning is processed in accordance with the hotel’s procedures, charges are raised, and documentation is completed as necessary
• Be aware of contract work within the hotel, e.g., window cleaning, ensuring it is completed within the time frame
• Complete audits with your Area Manager and or Hotel General Manager, where appropriate and action issues
• Ensure all cleaning materials and guest supplies are stored correctly
• Check a certain amount of rooms daily
• Check all vacant ready rooms daily
• Recycling and refuse management
• Public areas and linen room quality checks and management
• Ensure online tool / widgets are utilised to their full potential

Profit

• Ensure that hours of work are properly recorded and submitted to the company for the timely payment of team member wages and retain these records for future reference
• Order chemicals and equipment in accordance with company budgets
• Ensure records of all linen (including bedding and towels) are maintained
• Use linen module / database
• Manage the linen stock within budget requirements

Requirements

• Previous housekeeping management experience, ideally gained as a Head Housekeeper in a large and demanding property
• Previous people management experience, including training and development
• Experience of dealing with budgets, including analysing profit and loss
• Desirable to have experience of dealing with Health & Safety matters

ESSENTIAL SKILLS

• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook
• Ability to build rapport quickly and credibly with all contacts including employees, clients, and other internal contacts
• Ability to work effectively under pressure
• Excellent organisation skills
• Ability to motivate and inspire others
• Flexible with a willingness to learn

Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World.

• Two weekly payments
• Up to 28 days paid holiday per year
• Permanent contract of employment
• Career progression on to our Management Programs & Flexible Learning Courses
• Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets
• Opportunity to work with great teams for an industry leader!

Shift Pattern: Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)