Office Coordinator

Office Co-ordinator

Birmingham

We are Centrick. Founded in 2005, we are a group of businesses dedicated to all things of residential property, with a national presence. Not only do we provide building & estate management services for developments of all sizes, but we also cover all aspects of Land, New Homes, Investments & Asset Management, and servicing overseas clients. What’s more, we even have a separate team focused exclusively on providing soft services such as cleaning, caretaking, and maintenance to residential and commercial sites.

Our HQ is based in Birmingham city centre, which houses many of our front-line teams as well as our support functions including marketing, finance and people. Every day we set out to achieve our vision: to make customers’ lives better, the Centrick way.

So, who are we looking for?

An enthusiastic and customer-focused professional, experienced in customer service and a background in a similar role. You will be someone who can create a welcoming atmosphere and provide outstanding customer service to visitors and callers.

A customer-centric mindset will be essential and you will need a genuine desire to assist and support individuals who interact with the reception area.

Exceptional customer service skills, including problem-solving abilities, organisation and patience are vital in this role and our ideal candidate will be able to juggle various responsibilities simultaneously and possess strong verbal and written communication skills.

And what will you be doing?

No two days are the same, but the below gives you a flavour for some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:

1. Greeting visitors with a warm and welcoming demeanour when they arrive and throughout the day
2. Answering and directing incoming phone calls in a courteous and efficient manner
3. Managing inquiries from clients, employees, and external parties and providing accurate information and assistance
4. Maintaining a tidy and organised reception area, ensuring it reflects a professional image of the company
5. Managing incoming and outgoing mail, packages, and deliveries and distributing them to the appropriate recipients
6. Scheduling appointments, meetings and conference rooms as requested
7. Assisting with administrative tasks
8. Co-ordinating with other departments to ensure seamless communication and workflow
9. Adhering to company policies, procedures and security protocols at all times

What’s in it for you?

We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.

• Health and Wellbeing: With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses.
• Rest and Adventure: Enjoy 25 days (Pro Rata) of holiday allowance plus bank holidays.
• Future Security: We offer an enhanced pension scheme with a 5% match after a year.
• Socials: Enjoy our calendar of events, which include lunches, activities and meet-ups with all our teams.
• Celebrate Your Day: Take an extra day off on us for your birthday!
• Extra Time: Your holiday allowance increases with your length of service.
• Looking After You: Company sick pay increases with your length of service.
• Investing in Your Skills: We support your growth and development with study support.
• Your Wellbeing Matters: We offer 24/7 mental health support and complementary counselling sessions.
• Monthly Surprises: Enjoy Perkbox reward points every month!
• Giving Back: Enjoy one volunteering day for charity.
• Perkbox: We love this interactive platform which allows us to recognise peers and receive monthly rewards.

At Centrick inclusivity and diversity aren't just words to us—they're the core of who we are! We’re all about building a team that celebrates every background and story, so our hiring process is all about welcoming people from all walks of life.

We are all unique and we want to help you shine during the interview process. If there’s anything we can do to make you more comfortable or confident, just let us know.