Office Assistant

Metro Rod; Sunderland; On-site; GBP 40,000 - 60,000; Part time

Job summary

Metro Plumb is looking for a part-time Administrator in Sunderland. The role involves customer interaction, scheduling, and administrative tasks in a supportive work environment. Ideal candidates should have call center experience and strong IT and communication skills. Join a dynamic team with ongoing training and benefits.

Benefits

Ongoing Health & Safety training

Benefits scheme

21 days holiday plus bank holidays

Training and development

Fantastic work culture

Qualifications

• Experience in a call center environment is essential.
• Administration experience is essential.
• Resilient, customer-focused, and confident communicator.

Responsibilities

• Liaising with customers and engineers to book services.
• Dealing with generic enquiries and follow-up work.
• Ensuring timely service arrangements.

Skills

Customer focus

Excellent written and verbal skills

IT skills

Organisation

Collaboration

Job description

Metro Plumb North East

Sunderland

Part time / permanent

Part time hours available are 8am to 2.30pm Monday-Friday

National Living Wage (depending on age)

Metro Plumb is a national plumbing business with more than 40 local depots across the UK, our teams of professional plumbers can deal with a variety of plumbing issues, from emergency repairs and stopping leaks to fixing broken boilers and replacing dripping taps.

Here at Metro Plumb, we work alongside our sister companies to provide a complete “water in, waste out” service for our customers. As part of Franchise Brands PLC our customers benefit from access to over 600 drainage, pump, plumbing and FOG engineers. We can provide you with access to specialist expertise, and one point of contact for all drainage, plumbing, pump and FOG works, as well as a unique refrigeration seal replacement offering.

Metro Plumb is part of Metro Rod, which has been leading the way in drainage solutions for over 40 years. Find out more about the standards to which we operate and how we run our business. Both companies are part of the bigger franchise group - Franchise Brands.

We are looking for capable and customer focused Administrators to join our team based in our Sunderland office. This opportunity is ideal for anyone who is looking for the flexibility and ease of a part time opportunity. Full time hours may also be available.

We are based in the popular Doxford Park area, with easy transport links to our new regional head office.

What does it entail?

This role is predominantly administration based, however requires someone with a customer focus who is used to dealing with customers over the phone.

You will liaise with our customers and Engineers to ensure we book pre-planned and reactive servicing work in advance and attend within a timely manner. You will also be part of a busy team ensuring that all follow up work is completed. Dealing with generic enquiries and liaising with the wider team will be part of your daily tasks.

What do we look for?

• Previous experience within a call centre environment essential
• Administration experience essential
• Accounts or Insurance based experience preferred but not essential
• Resilient and able to adapt
• Customer focused, enthusiastic and a confident communicator
• Excellent written and verbal skills
• Competent IT skills and keyboard skills with the ability to multi-task
• Great administrative and organisational ability
• Collaborative whilst able to work on your own unsupervised
  
  

What will you get?

• Ongoing Health & Safety and new skills training
• Benefits scheme including 4% off at Tesco, 8% off at ASOS, 8% off at Just Eat 10% off at Pizza Hut, 10% off at Green King and many more
• 21 days holiday, plus bank holidays
• Training and development
• Part of a fantastic work culture