Office and System Manager

Community Development & Social Enterprise

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We are looking for an experienced, organised, and highly motivated Office & System Manager to join our dynamic team based in Paisley. You will lead a team of administrators, ensuring the smooth running of our office environment and client management system while providing high-quality support to services, senior management, stakeholders, and the public.

This role requires excellent communication, leadership, and IT skills, along with a strong ability to manage workloads efficiently. You will also undertake duties including scheduling meetings, minute-taking, and quality assurance tasks. Our ideal candidate will:

• Demonstrate a proactive and positive approach to work
• Exhibit strong leadership and team management skills
• Have excellent organisational abilities and attention to detail
• Show initiative and problem-solving skills
• Be committed to continual learning and professional development

In addition, you must have 3 years’ experience in an administrative role within a busy office environment. Experience in managing people and office operations is essential.

If you are a dynamic and resourceful individual looking for a rewarding role, we would love to hear from you!

What we can offer you:

• Extensive training and development programme
• Access to a 24-hour Employee Assistance Programme
• Staff counselling service
• Life Assurance
• Cycle to work scheme
• Eligibility for blue light cards
• ‘Join the Team’ refer a friend & receive £200

(benefits may change over time but are an accurate representation at the time of this job advert)

Application notes

For further information on this post or to arrange a service visit, please contact Eve Radwell, Head of Corporate Services on 0141 248. Application forms can be accessed via the ‘Apply Now’ button.

Office and System Manager
Postcode: PA3 1LU

• Hybrid: Edinburgh and the East (Hybrid Model – 1/2 Day in Office)
• Closing 15th April 2025

Join SAMH and make a difference in Mental Health across Scotland

Are you an accomplished fundraising professional with a passion for driving growth, inspiring teams, and creating meaningful change?

SAMH (Scottish Action for Mental Health), believes in mental health and wellbeing for all. The team are now looking for a dedicated and committed Community and Events Fundraiser to join their dynamic team and drive fundraising efforts during an exciting and impactful period for SAMH.

About SAMH

SAMH (Scottish Action for Mental Health) is Scotland's leading mental health charity, dedicated to improving the lives of individuals affected by mental health issues. Founded in 1923, the charity strives to create a society where mental health is valued, understood, and supported. With a commitment to innovation and collaboration, SAMH is at the forefront of mental health advocacy, ensuring that everyone has access to the support they need to lead fulfilling lives.

What will you do as Community and Events Fundraiser?

This role is part of SAMH's dynamic Income Generation department, which plays a vital role in driving the financial growth and sustainability of the organisation. Reporting to the Community and Events Fundraising Manager, the Community and Events Fundraiser is a pivotal role, responsible for driving income generation by maximising community fundraising within the East of Scotland. The post holder will do this through the development of excellent local relationships, creating opportunities to give, and positioning SAMH as the charity of choice within the community.

Key Responsibilities:

• Fundraising and Income Generation: Identify and develop local fundraising opportunities, exceeding income targets by promoting community participation and securing support from various groups.
• Supporter Engagement and Stewardship: Build and manage lasting relationships with supporters, delivering excellent stewardship experiences through personalised communication and effective engagement.
• Community Event Management: Organise and attend local events, representing SAMH to raise awareness, build partnerships, and maximise fundraising potential.
• Volunteer Development: Recruit, manage, and motivate volunteers, encouraging their active involvement in community fundraising events and initiatives.
• Data Management and Reporting: Maintain accurate supporter records on the CRM system, ensuring compliance with data protection regulations and producing detailed reports.

What does SAMH need from you?

1. Experience:

• Demonstrable success in building effective relationships with people.
• Experience in recruiting supporters for events.
• Understanding of and commitment to involving volunteers in community fundraising.
• Proven experience of working to and exceeding income or engagement targets.

2. Key Skills and Attributes:

• Excellent negotiation, communication, and presentation skills, with the ability to engage diverse stakeholders.
• Strong planning and multitasking skills to manage events, meet deadlines, and handle competing priorities.
• Ability to work effectively within a team and across departments, contributing to shared goals and maximising fundraising potential.
• Understanding of current legislation, policies and issues affecting fundraising and the charity sector including GDPR.

What is in it for you?

You will work in a supportive environment and will be provided with a full induction and training opportunities. You will be given the chance to develop your knowledge and skills, as well as develop professionally. Some of the benefits include:

• 30 days annual leave rising to 33 after 5 years’ service (+4 public holidays). Pro Rata
• 2 paid wellbeing days off per year to use on what matters to you. Pro Rata
• Funded continuous learning and development opportunities, access to over 100 courses online in addition to classroom and virtual training sessions.
• Workplace pension scheme and Life Assurance policy from day one.
• On site: Tomnahurich Street, Inverness (with regular travel throughout Scotland)
• Closing 11th April 2025

About Us

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

About National Programmes

Change Mental Health is the lead partner in the Highlands for the Scottish Government’s Distress Brief Intervention project (DBI). The DBI is a Scotland-wide pilot project, testing a ground-breaking approach to address the emotional and psychological pain experienced by people in distress.

As the National Programme lead you will play a significant role in this major, high profile Scottish Government project. Additionally, you will lead on the development of new national programmes/services and oversee the running of them.

About the Role

As National Programme Lead, you will oversee and lead all Change Mental Health DBI Teams and assist in the development of the DBI programme on behalf of Change Mental Health. You will have responsibility to ensure that our work to support people in distress is delivered to a high standard and within the framework agreed with the Scottish Government and the DBI Programme Board. You will provide visible leadership to staff and be a strong role model and leader in building a positive and supportive culture as part of your role.

Main Duties & Responsibilities:

• Oversee all DBI services provided by Change Mental Health, including responsibility for all quality and reporting aspects of delivery.
• Lead on the roll out and expansion of DBI Services within Change Mental Health areas.
• Lead on discussions with partners around the future of existing DBI projects, including funding opportunities and expansion of current pathways.
• Oversee management of the rota system, ongoing development of the Change Mental Health DBI Hub and DBI Managers meetings.
• Develop and oversee new national services ensuring a robust quality framework is in place to support the best practice and continuous improvement within the service.
• Ensure Change Mental Health Policies and Procedures are implemented and understood including Safeguarding and Health and Safety.
• Develop and maintain excellent partnerships with statutory and third sector agencies and partners in all areas.
• Monitor existing funding contracts and highlight any challenges around these within appropriate timeframes.
• Provide line management, including support & supervision to Project Managers / Team Leaders both virtually and face to face.
• Provide out-of-hours support to national programme teams on a rota-basis.

Personal Specification:

• Experience of setting up and managing programmes/services in a third sector setting.
• Experience of cultivating and maintaining stakeholder relationships to support the development of the service.
• Demonstrable experience of positively leading, managing and motivating a large team of staff to provide high-quality support to those accessing support.
• Demonstrates effective communication, with the ability to adapt based on the situation and audience, including presenting to and engaging with external stakeholders.
• Skilled in prioritising workload demands and responding effectively and in a positive manner.
• Demonstrates the ability to work autonomously to complete tasks in an efficient manner while being part of a larger team.
• Highly motivated to deliver best practice with continuous improvement, including opportunities to embed reflective practice into delivery.
• Experience of working in a fast-paced environment and with the ability to make sound decisions and judgement calls quickly and appropriately.

General Duties:

• Act in accordance with Data Protection legislation. Ensure all records, personal, staff and client data are managed in line with Data Management and Information Governance policies.
• Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974.
• To act in accordance with the charity’s Health & Safety and Safeguarding policies and to notify a line manager promptly if there are any concerns.
• To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role.
• This job profile and list of duties is not exhaustive and serves only to highlight the main requirements.

Please be aware that it is classed as an offence if you apply for this role and are barred from engaging in regulated activity relevant to vulnerable adults.

• 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges.
• A great work-life balance with a flexible and blended working environment.
• Access to purchase a Blue Light Discount Card.
• Enhanced sick pay and leave entitlements.
• Professional development including funded opportunities.

This post will be subject to a PVG check for working with Children & Adults.

• On site: Taigh Shiphoirt, Sinclair Avenue, Stornoway (Western Isles Service)
• Closing 22nd April 2025

Who we are

Alzheimer Scotland is Scotland’s national dementia charity. Our aim is to make sure nobody faces dementia alone. We provide support and information to people with dementia, their carers and families, we campaign for the rights of people with dementia and fund vital dementia research.

What you’ll do

You will be responsible for supporting people living with dementia to achieve good outcomes using a range of therapeutic interventions, resources and activities as appropriate. You will also work with the Commissioned Service Lead to complete and maintain high-quality person-centred documentation, assessments and reviews, taking appropriate actions to maintain the safety and wellbeing of those who use the Day Service.

Working as part of the Registered and Commissioned Services team you will have responsibility for ensuring that services are of the highest quality and meet Alzheimer Scotland’s vision for unique therapeutic, highly person-centred support. You will work with the wider team and Commissioned Service Lead to ensure safe practice and delivery of high-quality, person-centred, therapeutic Registered and Commissioned Services, ensuring practice complies with Alzheimer Scotland’s policies.

You will also work with the wider team to evidence that services meet Alzheimer Scotland’s Quality Guarantees, Scotland’s Health and Social Care standards and other quality frameworks including those of the Care Inspectorate where relevant. This includes ensuring that the activities and support offered meet the identified personal outcomes of those attending the services.

You will be based in our Day Services operating from Taigh Shiphoirt, Stornoway which at times, will involve working without supervision in the absence of the Commissioned Service Lead. You will work 9am – 5pm with the usual work pattern of 2 weeks of 2 x 7 hour shift and 2 weeks of 3 x 7 hour shift in the Day Services. Your working days will be set however an element of flexibility will be required at times to ensure the continuous safe delivery of service.

What you’ll have

• A good understanding and/or experience of working with or supporting people living with dementia and their families.
• An understanding of the benefit of high quality, evidence-based therapeutic activity, ongoing evaluation, quality assurance and continuous improvement.
• Knowledge and understanding of the Health and Social Care Standards and SSSC codes of practice and the Care Inspectorate and their role in registered services.
• Understanding and knowledge of dementia, mild cognitive impairment and Brain Health and experience of working with or supporting people living with dementia and their families.
• A recognised professional qualification in health, social work or related field, to SCQF Level 6 (SVQ 2).
• You will also possess strong administration skills and be comfortable with IT Systems such as Windows, Email, Microsoft Teams, Word, Excel etc.

We have an exciting opportunity to join Alzheimer Scotland as a finance assistant.

Alzheimer Scotland is Scotland’s national dementia charity. Our aim is to make sure nobody faces dementia alone. We provide support and information to people with dementia, their carers, and families, we campaign for the rights of people with dementia, support vital dementia research and promote positive brain health.

We are seeking applications from individuals with demonstrable high volume administrative work experience within a complex organisation and who possess the skills to take on the tasks outlined in the job description.

The role is a transactional role with a primary focus on our voluntary income strands. The role will have involvement in supporting the ongoing processing of incoming donations from various income channels to our Fundraising CRM Raisers Edge, issuing acknowledgment correspondence and being the first point of contact for phone calls from various supporters and stakeholders therefore strong customer service skills are essential.

You will be a strong communicator and able to balance competing priorities. You will have experience of working with a wide range of office systems including Microsoft 365 and databases or financial systems.

If you are interested by what you have read, and have the necessary skills, experience, and ability to make a success of this role, we would be delighted to hear from you.