Office Administrator Equine Vet Practice

Lingfield Equine Vets; Canterbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A veterinary practice in the UK seeks a dedicated Office Administrator for their equine department. Responsibilities include managing client communications, scheduling appointments, and maintaining records. The ideal candidate should have excellent communication skills, strong organizational abilities, and previous veterinary or office admin experience. A competitive salary and benefits are offered, including 22 days of holiday and employee discounts.

Benefits

Competitive salary

22 days holiday increasing with service

Bank holidays off

Company pension

Continuing education opportunities

Employee discounts on veterinary services

Car parking on site

Qualifications

• Previous experience in a veterinary clinic, particularly equine practice, is preferred.
• Customer service or receptionist/office admin experience is essential.
• At least 3 years working in a full time position.

Responsibilities

• Greet clients warmly, address inquiries in person and over the phone.
• Schedule and confirm appointments using veterinary software.
• Maintain accurate and up-to-date client and patient records.
• Process payments and manage billing queries.
• Relay messages between clients and veterinarians.
• Assist in managing office supplies and veterinary stock.

Skills

Excellent communication and interpersonal skills

Strong organizational skills and attention to detail

Proficiency in computer systems and veterinary software

Ability to multitask and handle a fast-paced environment

Compassion for animals and empathy for their owners

Education

High school diploma or equivalent

Administrative or veterinary-related training

Tools

Eclipse veterinary software

Job description

Office Administrator Equine Vet Practice

We are seeking a dedicated and compassionate Equine Veterinary Office Administrator to join our team. The ideal candidate will be highly organised, possess excellent communication skills and be the first point of contact for our clients, providing excellent customer service and administrative support.

Key responsibilities include:

• Customer Service: Greet clients warmly and ensure a welcoming atmosphere. Address client inquiries both in person and over the phone.
• Appointment Management: Schedule and confirm appointments using our veterinary software. Ensure efficient use of veterinarians' time and smooth patient flow.
• Record Keeping: Maintain accurate and up-to-date client and patient records in a timely fashion. Manage filing systems and handle sensitive information confidentially.
• Billing and Payments: Process payments and manage billing queries work closely with account department.
• Communication: Relay messages between clients and veterinarians and follow up on client requests. Manage client expectations and assist in coordinating communication during emergencies whilst remaining clear and calm taking notes.
• Inventory and Supplies: Assist in managing office supplies and veterinary stock. Ensure that the reception area and consultation rooms are tidy and well-organized.
• Other Duties: Perform other administrative tasks as assigned by the Office Manager or Veterinarian.

Qualifications:

• Education: High school diploma or equivalent. Additional administrative or veterinary-related training is a plus.
• Experience: Previous experience in a veterinary clinic, particularly in an equine practice, is preferred. Customer service or receptionist/office admin experience is essential. With at least 3 years working in a full time position.
• Skills:
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in computer systems and veterinary software (e.g. Eclipse).
• Ability to multitask and handle a fast-paced work environment.
• Compassion for animals and empathy for their owners.

Benefits:

• Competitive salary
• 22 days holiday going up by one day yearly after 5 years of service up to 30 days.
• Bank holidays off.
• Company pension
• Member of BVRA after 6 months probationary period
• Continuing education opportunities
• Employee discounts on veterinary services
• Car parking on site

Lingfield Equine Vets is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.