Office Administrator/Customer Service at Barricade Pest Control (20 HRS/Week)

HipHopTune Media; City of Edinburgh; On-site; GBP 13,000; Part time

Job summary

A reputable family-run business in Edinburgh seeks a motivated Office Administrator/Customer Service professional for a part-time role. This position involves managing customer interactions, organising schedules, and supporting daily operations. Ideal candidates possess strong organisational skills, communication proficiency, and prior administrative experience. Join a friendly team dedicated to providing excellent customer service.

Qualifications

• Previous experience in administrative and clerical work is essential.
• Excellent customer service and communication skills required.
• Proficiency in Microsoft Office and Google Suite is necessary.

Responsibilities

• Manage phone calls and customer enquiries through various platforms.
• Schedule appointments and manage technicians' diaries.
• Assist with administrative tasks and document creation.

Skills

Organisational skills

Customer service

Communication

Attention to detail

Typing skills

Tools

Microsoft Office

Google Suite

QuickBooks

Job description

Office Administrator/Customer Service at Barricade Pest Control (20 HRS/Week)

Barricade Pest Control, a reputable family-run business based in Edinburgh, is seeking a motivated Office Administrator/Customer Service professional to join their growing team. This role is ideal for someone with strong organisational skills, proficiency in Microsoft Office and Google Suite, and excellent computer and typing abilities. Previous experience in administrative and clerical work is essential.

The successful candidate will support daily office operations and deliver outstanding customer service to clients across Edinburgh and the Lothians. This is a great opportunity to join a friendly, fast-paced environment within a well-established local company.

Barricade Pest Control is a trusted family-run business based in central Edinburgh, offering professional pest control services across Edinburgh and the Lothians. The company supports both residential and commercial clients in eliminating pests such as mice, wasps, bed bugs, and more. Known for its commitment to excellent customer service and fair pricing, Barricade Pest Control has built a strong reputation within the local community.

The business is led by owners Sean and Rebekah, a dedicated and ambitious couple focused on delivering effective, reliable pest control solutions to ensure homes and businesses remain pest-free.

Position: Office Administrator/Customer Service

Salary: £12,698 per year

Job Type: Part Time

Location: Edinburgh

About the Role

Part time: 20 hours per week, with the option for overtime when needed. The usual shift pattern is Monday to Friday, 10am–2pm, but we can be flexible during busier periods.

Barricade Pest Control is a trusted, family-run business based in Edinburgh, providing honest and reliable pest control services for both domestic and commercial clients.

As we continue to grow, we’re looking for an Office Administrator/Customer Service Representative to join our small, dedicated team.

Our office team is committed to delivering premium customer service, ensuring every client receives a personal touch. Unlike companies that use call centres, we believe it’s important for our clients to speak directly with a member of our team, so they feel supported and in safe hands from start to finish. While previous pest control experience isn’t necessary, you’ll quickly gain knowledge on identifying and resolving pest issues, allowing you to confidently offer advice and reassurance in a friendly, understanding manner. We’re looking for someone who is well-organised, a strong team player, and able to manage a range of tasks while meeting deadlines. Excellent customer service and communication skills are essential for working with both our team and clients.

Main Duties

This role involves a variety of tasks, including:

• Answering phone calls and handling enquiries
• Responding to enquiries via social media, WhatsApp, and other platforms
• Scheduling and managing technicians’ diaries
• Creating forms and documents
• Communicating with the team
• Ordering materials and organising training
• Assisting with ad hoc tasks as needed
• Proficiency in Microsoft Office and Google Suite
• Strong computer and typing skills
• Previous administrative and clerical experience
• Experience with QuickBooks and data entry
• Strong organisational skills and attention to detail
• Previous office experience is preferred

Required Documents

• CV/Resume

Application Process

To apply for this part time role, please CLICK HERE