Office Administrator

Our well-established and regarded client currently has a vacancy for an Office Administrator within their Trentham offices. The position is directly employed by the client and is a permanent position.

Job Description, Hours and Person Spec.

Monday - Friday 8.45 - 5.30 (1hr for lunch)

• £25k depending on the person, would look at going to £26k for someone with experience
• Must drive
• IT skills (Microsoft Office, Outlook, database management, CRMs)
• Problem-solving skills
• Personable
• Office-based only

Duties and Responsibilities

• Processing contracts and finance documents
• Speaking to customers and obtaining proof of ID and address
• Answering customer queries and managing the telephones (answering customer calls / transferring people)
• Using multiple systems
• Looking after in-life customer queries
• Chasing suppliers for updates and information / data
• Telephone-based - ability to handle high call volumes and liaising with finance companies
• Guiding customers through their document signing journey
• Dealing with challenging customers on the telephone (for example, if their order is delayed or cannot be delivered on time)
• Ability to handle difficult customers; for example, if a delivery fails, customers can be left with no transport

Customer Service

• Monday - Friday
• 8.45 - 5.30 (1hr for lunch)
• Gym membership
• 28 holidays (including bank holidays)
• Must be able to drive and have no more than 6 points on licence.

Key Qualities:

• High attention to detail
• Robust
• Ability to use Outlook and multiple web-based systems at one time
• Ability to multi-task
• Work under pressure