Office Administrator

Zoe; Rainham; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established family-run business seeks a dedicated Office Administrator to ensure seamless operations and excellent customer service. This role involves managing sensitive information, processing invoices, and maintaining accurate records. The ideal candidate will possess strong administrative and communication skills, demonstrating empathy in client interactions. Join a collaborative team committed to delivering exceptional service to families in need, where your contributions will make a meaningful impact in a supportive environment.

Qualifications

• Strong administrative experience with a focus on customer service.
• Ability to manage sensitive information and adhere to compliance.

Responsibilities

• Manage administrative tasks and ensure accurate processing of information.
• Communicate with clients and prepare necessary documentation.

Skills

Administrative Skills

Customer Service

Communication Skills

Attention to Detail

Emotional Intelligence

Education

High School Diploma

Relevant Administrative Qualifications

Tools

Microsoft Applications

Bespoke Systems

Job description

Our client is a family run Memorial Masons who have been trading for 100 years. Based in Rainham, Essex, they are seeking an Office Administrator with good all-round Admin experience and an excellent customer service approach. The Office Administrator will play a pivotal role in maintaining the seamless operation of our services for families in need. You will ensure accurate completion of all administrative duties throughout the branch, assist in addressing client inquiries via phone and email, and manage sensitive documentation with the utmost care.

Main Responsibilities:

• Manage various administrative tasks, which includes the accurate processing of sensitive information and financial invoices.
• Maintain accurate indexed records of accounts, and banking sheets through our bespoke systems.
• Communicate regularly with clients through all avenues, be it email, face-to-face, and telephone, as well as preparing letters.
• Effectively communicate cross-functionally with stakeholders, ensuring transparency with important information.
• Accurately compile financial data such as branch inventory, credit control metrics, and petty cash transactions for weekly reporting to management.
• Demonstrate exceptional communication and administrative skills, ensuring strict adherence to regulatory policies and procedures with a high level of accuracy.
• Proficient in computer systems and Microsoft applications.
• Experienced in processing sales and purchase invoices (preferable).
• Possess strong emotional intelligence, providing empathetic and supportive customer care in sensitive situations.
• A dedicated team player, consistently contributing to a collaborative and positive work environment.

Our client is seeking an individual who loves to deliver excellent client service, is highly detail-oriented, and grasps the importance of following best practices and compliance procedures.