Office Administrator

TN United Kingdom; Oxford; On-site; GBP 60,000 - 80,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich der häuslichen Pflege sucht einen engagierten Office Administrator für die Niederlassung in Oxford. In dieser Rolle sind Sie das Herzstück des Büros und unterstützen das Team bei der Einhaltung von Vorschriften und der Bearbeitung von Anfragen. Sie werden täglich mit einer Vielzahl von IT-Systemen arbeiten, insbesondere mit Microsoft 365, um sicherzustellen, dass alle Daten korrekt erfasst werden. Diese Position erfordert hervorragende Kommunikationsfähigkeiten, Organisationstalent und die Fähigkeit, in einem dynamischen Umfeld zu arbeiten. Wenn Sie eine proaktive und teamorientierte Person sind, die Freude daran hat, anderen zu helfen, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Starke Kommunikationsfähigkeiten und die Fähigkeit, Beziehungen aufzubauen.
• Erfahrung im Umgang mit IT-Systemen und Microsoft 365.

Responsibilities

• Beantwortung von Anrufen und Bearbeitung von Anfragen von Klienten und Mitarbeitern.
• Tägliche Unterstützung bei der Einhaltung von Vorschriften und Datenreconciliation.

Skills

Kommunikationsfähigkeiten

Organisationstalent

Teamarbeit

IT-Kenntnisse (Microsoft 365)

Tools

Microsoft 365

Job description

Apply now to join our great team as an Office Administrator here at Care Outlook - You will be based in our Oxford branch.

Care Outlook is one of the leading providers of homecare services who support vulnerable adults to maintain independence and remain in their own homes.

We are looking for a forward-thinking, approachable individual to join our friendly office team in our Oxford Branch. The ideal candidate will be able to provide daily support in ensuring the branch is compliant and all queries are dealt with appropriately and in a timely manner to preserve relationships with clients, staff, and other healthcare professionals we work alongside.

Key responsibilities should include the following:

• Answering the phones and making calls - this will include dealing with client and staff enquiries and directing to the appropriate manager if necessary, as well as other general enquiries.
• Using a variety of online IT systems - you will be using Microsoft 365 on a daily basis along with the software we use for our client and staff planning.
• Liaising with other healthcare professionals - this will include equipment and referral requests to the HomeFirst team, as well as sending any requested care notes to link workers, GP prescription requests, etc., requesting District Nursing visits.
• Daily reconciliation of care visits - this will entail manually logging any missing care visit data and alerting the management of any inaccuracies.
• Auditing MAR charts and missed activities.
• Conducting telephone reviews with discharged D2A/Reablement clients.
• Assisting with clear to work meetings for new staff - this will include issuing work phones, uniforms, and PPE, and scanning any missing documentation as requested by the recruitment team.
• Assist with recruitment by coordinating interviews, conducting compliance file checks, and supporting the onboarding process.

Your skills and personal attributes:

• You must be a great communicator who can build relationships with ease.
• You must be able to answer and make a high volume of calls in a polite, friendly, and professional manner.
• You will need to be able to work well under pressure in a fast-paced team, be enthusiastic, and possess a lot of initiative.
• You will need great organisational skills.
• Being a team player is very important within this job role as you will be working closely within the team as well as with people from all areas of the business.