Office Administrator

PKF Smith Cooper Limited; Nottingham; Hybride; GBP 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

Hybrid working

Life assurance

Staff discounts

Résumé du poste

PKF Smith Cooper Limited is seeking an organised Office Administrator for our Nottingham Lace Market office. You will handle front-of-house duties, client communications, and CCH-related onboarding, billing, and reports, while keeping documents in house style.

We offer a hybrid working arrangement, a busy-professional environment, and a supportive team. This role focuses on first-class administrative support and smooth daily office operations.

Qualifications

• Flexible, able to prioritise and manage a varied workload.
• Strong organisational and communication skills.
• Excellent client service skills with proactive approach.

Responsabilités

• Act as a first point of contact for clients and colleagues, managing calls and emails promptly.
• Be a CCH champion, create clients, amend information, billing, reports and onboarding.
• Prepare and amend documents to the firm’s house style using templates.
• Provide administrative support to fee-earning team, including diary management and meeting bookings.
• Oversee incoming/outgoing post and maintain office co-ordination and facilities.

Connaissances

Flexibility

Attention to detail

Time management

Client service

MS Office

Independent worker

Professional services experience

Outils

CCH

Description du poste

Location: Nottingham

Contract: Full-time (37.5 hours)

Salary: Dependent on experience

Are you looking for a new challenge within a vibrant and supportive team based in the heart of Nottingham’s historic Lace Market?

We are seeking a highly organised and personable Office Administrator to join our friendly and dedicated team. This is an exciting opportunity to play a key role in providing first-class administrative and front-of-house support to clients, colleagues, and visitors, while helping to ensure the smooth day-to-day running of our busy and professional office.

You’ll be working from our modern, well-equipped Lace Market workspace, surrounded by great transport links and independent cafés.

In this role, you will provide seamless, effective, and proactive administrative support to key stakeholders, building and maintaining strong professional relationships, whilst ensuring the smooth day-to-day running of the office. This position would suit someone who enjoys working in a fast-paced environment, can confidently manage multiple priorities, and takes pride in delivering excellent service.

The important work you will be doing

• Act as a first point of contact for clients and colleagues, managing incoming telephone calls and emails and ensuring enquiries are handled promptly and professionally.

• Be one of our CCH (accounting software) champions, creating new clients, amending information, billing, pulling reports, and supporting clients’ onboarding

• Prepare, format, and amend documents as required, ensuring they are produced in compliance with the Firm’s house style. Documents include letters, reports, presentations, and accounts, making full use of standard templates

• Provide general administrative and operational support to the department's fee-earning team members such as arranging meetings, diary management, and meeting room bookings.

• Overseeing incoming and outgoing post and ensure correspondence is distributed efficiently.

• Maintaining office supplies and ensuring the office environment remains professional and well organised, including coordinating office maintenance, facilities management, and contractor visits.

• Provide first-class front-of-house (receptionist) duties, including greeting clients, organising meeting rooms, and making refreshments when required

The skills and experience you will bring

• A flexible approach, with the ability to work effectively under pressure with the ability to prioritise competing demands and manage a varied workload

• Strong attention to detail, organisation and time management

• Excellent client service skills including effective communication, both spoken and written

• A proactive and pragmatic approach to resolving situations, using own initiative where appropriate

• Advanced MS Office skills (specifically Word, Excel, and PowerPoint)

• The confidence to work independently whilst also supporting a wider team

• Previous experience within a professional services environment and/or a customer-facing front-of-house role would be advantageous.

Why PKF Smith Cooper?

PKF Smith Cooper is the 13th largest accounting firm by UK fee income (Accountancy Age Top 50+50) and a member of PKF Global, a network of legally independent firms operating in 150 countries. This global reach enables us to share expertise, specialist knowledge, and resources while delivering a personal service to our clients.

Our team of award-winning accountants and business advisors plans to double the size of our company within the next five years. As a fast-growing firm and ICAEW and ACCA Approved Training Employer, we are passionate about developing homegrown talent. Through comprehensive training, development, and progression opportunities, we can help you achieve your full potential and build a successful career in professional services.

Why Nottingham?

In the heart of the bustling city, our Nottingham office, refurbished in 2023, is a modern and collaborative space. Some of the city’s best cafes and restaurants are on our doorstep, and we’re close to several public transport links, making the office easily accessible.

What's in it for you?

Our benefits package has been designed around our people and shaped by our values. As part of Team PKF Smith Cooper, here are some of the things you can expect:

• A working environment that empowers you to perform at your best, through our flexible working policy and dress for your diary scheme - Hybrid working during your probation period is subject to the manager’s discretion

• Time to do what matters to you – 25 days annual leave plus statutory bank holidays, the option to reduce annual hours for additional annual leave, and your birthday off, on us. Long-serving employees can also request a sabbatical, giving you the chance to make truly unforgettable memories

• Rewards for those who actively embrace and embody our values and culture through our Kudos Reward Scheme

• Regular social events and annual, company-wide away days, giving you the opportunity to engage with colleagues across your division and office, as well as the wider firm

• Bonus referral schemes for introducing new talent or clients so that when we benefit, you do too

• Life doesn’t stop at the end of the working day and neither do our benefits. We also offer life assurance, discounts on a huge variety of retailers through the PKF Smith Cooper Rewards Scheme, and cashback on healthcare (including dental visits, physiotherapy etc) through Simplyhealth.

Please note that we welcome applications from individuals of all backgrounds; however, we are unable to accept applications from candidates who require a visa to work in the UK.

We are committed to creating an inclusive workplace where everyone can thrive and welcome applications from candidates of all backgrounds and experiences.