Office Administrator

Hammer + Halo; London; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading property maintenance service in central London is seeking a motivated customer service-oriented individual to support their busy office in Wandsworth. The role involves ensuring exceptional client communication, administrative tasks, and being the first point of contact for customers. This position offers an opportunity to work in a dynamic team and offers a competitive salary based on experience, alongside comprehensive benefits including holiday entitlement and a supportive work environment.

Benefits

25 days holiday

Friendly, supportive team

Competitive salary

Monday to Friday, 8am-5pm

Office-based work

Qualifications

• Experience in a customer service or administration role required.
• Familiarity with Microsoft Office 365 and ability to learn new software quickly.
• Excellent written and verbal communication skills essential.

Responsibilities

• Act as the main point of contact for customers and handle enquiries.
• Administer office tasks like scheduling, invoicing, and communication.
• Support recruitment and onboarding initiatives.

Skills

Organisational skills

Communication skills

Attention to detail

IT skills

Interpersonal skills

Education

Experience in a similar role or transferable skills

Job description

About Us

Established in 2014, Hammer + Halo is central Londons finest property maintenance service. We pride ourselves in offering an exceptionally high level of customer service on every job we undertake. To that end, we are now recruiting for an outstanding customer service-oriented individual to assist in the running of our busy Wandsworth office. You will be working with our existing team to ensure that every customer receives a superior level of service at each and every point of contact, up to and including receipt of payment, feedback request and follow-up service.

This position requires a highly motivated, confident and enthusiastic team player, who will play a key part in this small, dynamic and friendly company based in Wandsworth Common, London.

TASKS WILL INCLUDE

Clients & logistics

• The main point of contact for all of our long-standing customers as well as for potential new customers, both homeowners and businesses, ensuring that no opportunity slips through the net. You will assist customers with their enquiries, quotations, bookings and technical questions, with a significant number of jobs ongoing at any one time.
• Maintain very strong communication channels with team members to ensure all clients receive a consistently high service.
• Day-to-day administration of our busy office booking tradesmen, creating schedules, checking invoices have been sent, setting up, running and sending reports.
• Liaising with clients, checking everything went well on jobs, following up if the tradesman suggests further contact.
• Ordering materials as directed by the tradesmen; keeping a firm record of these purchases and ensuring they are correctly assigned and billed or logged as stock.
  
  

Administrative support

• Social media administration / planning, reminder notes and other materials to be shared with clients / tradesmen.
• Supporting the director with administration of recruitment / onboarding / development initiatives for our tradesmen.
• Ensuring all vehicles are kept in good order, that insurances, tax, MOT and servicing is done in a timely manner.
• Finance administration support (collating expenses receipts and summaries); chasing payments.
• Providing general administrative and PA support to the company director.
  
  

Office administration

• Answering the main business phone line, buying office and stationary supplies, basic technology support, posting out materials et cetera.
  
  

PERSON SPECIFICATION

The Successful Candidate Will

• Have excellent organisational, written and verbal communication skills.
• Have experience working in a similar role, or a role with transferable skills.
• Understand the importance of absolute clarity and meticulous attention to detail when working with clients and with tradesmen.
• Be personable, friendly and able to maintain positive relationships with clients and colleagues at all levels.
• Have a good level of IT skills particularly Microsoft Office 365 and the ability to quickly get confident with new software. Knowledge of Airbnb and other letting platforms desirable but not essential.
• Be comfortable working independently and creating practical systems to successfully manage workload; be quick, accurate and detail-oriented.
  
  

This is a fantastic opportunity for someone hard-working, bright and capable with an interest in business. We are a small dynamic team with an ambitious agenda.

What We Offer

• Competitive salary (commensurate with experience)
• Friendly, supportive team
• 25 days holiday
• Monday to Friday, 8am-5pm
• Office-based, in southwest London
  
  

Full-time, permanent

Salary: £26,000-£32,000 per annum

Application deadline: 07/07/25/25

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