Office Administrator

Everbrite Home Improvements Ltd; Harlow; On-site; GBP 24,000 - 27,000; Full time

Job summary

A Harlow-based double glazing manufacturer is seeking an Office Administrator to support their administrative team. The role involves processing client orders, managing communications with customers, and recording data in a custom CRM. Candidates should be IT proficient, organized, and possess excellent customer service skills. The position offers a salary between £24,500 - £26,325 per annum and operates Monday to Friday, from 08:30 am to 16:30 pm.

Qualifications

• Some experience in an administrative/secretarial role is preferred.
• Intermediate to advanced IT skills, especially with MS Office.
• Ability to handle customer interactions effectively.

Responsibilities

• Process client orders and send emails.
• Liaise with off-site staff regarding work/jobs.
• Record client information and manage filing.

Skills

IT skills (MS Word and MS Excel)

Deadline management

Customer service skills

Teamwork

Self-motivation

Written English

Tools

Custom CRM software

Job description

Overview

Office Administrator - Permanent. Based in Harlow. Work week: Monday – Friday - 08:30 am – 16:30 pm (37.5 hrs). Salary: from £24,500 - £26,325 per annum.

Requirements

• Some experience of working within an administrative/secretarial role/environment e.g. working in an office, answering telephone calls, some customer service/liaison experience etc
• Intermediate to advanced level with IT skills especially MS Word and MS Excel, and training will be given on our custom CRM software
• Ability to work to deadlines, prioritise workloads and multi-task when necessary and under pressure, to always work efficiently.
• Candidate to be self-motivated, flexible and resourceful, with the ability to work as part of a team and own initiative.
• Ideal candidate will have a professional and pleasant manner when dealing with clients via telephone, email or in person.
• A good standard of written English and excellent telephone skills.

Overview

We are a Harlow based double glazing manufacturer, servicing the retail and trade sectors. We are currently looking for someone to join our current administrative team to share the workload of general administration: processing client orders, sending emails, liaising with other off-site staff regarding work/jobs, recording client information in our custom CRM software, filing, telephone calls and more. Customer interaction and service is part of our daily routine, and the ideal candidate will be able to speak to and work with both our retail and trade customers alike, by phone and in person.