Office Administrator

Metro Rod; Exeter; On-site; GBP 20,000 - 24,000; Full time

Job summary

A dynamic service provider in Exeter is seeking an experienced Administrator to manage office operations. The role requires strong communication skills, proficiency in Microsoft Office, and a proactive attitude to support scheduling and customer updates. Benefits include ongoing training, discounts at major retailers, and a positive work culture. The ideal candidate should be organized and capable of multitasking in a fast-paced environment.

Benefits

Ongoing Health & Safety training

Benefits scheme with discounts

28 days holiday

Training and development opportunities

Positive work culture

Qualifications

• Experience in a fast-paced office environment.
• Proficiency with MS Excel and office equipment.
• Ability to schedule jobs and liaise with customers.

Responsibilities

• Schedule jobs for engineers.
• Update customers throughout the process.
• Support daily administrative functions.

Skills

Proven experience as an Administrative Assistant

Knowledge of office management systems and procedures

Strong IT skills, particularly with Microsoft Office

Excellent time management and prioritization skills

Attention to detail and problem-solving abilities

Excellent communication skills

Strong organizational skills

Willingness to cover on-call work

Job description

Metro Rod Exeter

8am-5pm Mon-Fri

National Living Wage + plus benefits

Metro Rod works with clients such as Tesco, Marks and Spencer, Mitie, Clarion, Axa, Wetherspoons, and many more across the FM, Social Housing, Property Management, Retail, Industrial, and Leisure sectors. Despite over 40 years in operation, we are a fast-growing and dynamic business, part of the expanding Franchise Brands group.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services, primarily reactive. Our services are delivered by over 60 franchisees across the UK. We have over thirty years of experience in drain unblocking and are proud of our reputation for quality and customer satisfaction. Major companies and high street brands trust us for their drain maintenance needs, and we aim to uphold these high standards for all clients.

Within the Waste & Water Services Division of Franchise Brands, we also have Willow Pumps and Filta, focusing on sewage pumps and commercial kitchen solutions. Together, these brands provide a comprehensive service for water and waste management.

We are seeking an experienced Administrator to join our busy office in Exeter. The ideal candidate will have experience working in a fast-paced office environment, with a proactive attitude. You will liaise daily with internal and external customers and support various administrative tasks to ensure smooth office operations.

Role Responsibilities:

This role involves scheduling jobs for our engineers, updating customers throughout the process, and supporting daily administrative functions. Strong communication skills, proficiency with MS Excel and office equipment, and previous experience as an Office Administrator, Assistant, Secretary, or Scheduler are desirable.

The successful candidate will ensure the efficient operation of our office on a day-to-day basis.

What We Look For:

• Proven experience as an Administrative Assistant, Personal Assistant, Office Administrator, or similar
• Knowledge of office management systems and procedures
• Strong IT skills, particularly with Microsoft Office
• Excellent time management and prioritization skills
• Attention to detail and problem-solving abilities
• Excellent communication skills, both written and verbal
• Strong organizational skills and the ability to multi-task
• Willingness to cover on-call work, including manning the phone between 5pm and 7pm on weekdays and some weekends

Benefits:

• Ongoing Health & Safety and skills training
• Benefits scheme including discounts at Tesco, ASOS, Just Eat, Pizza Hut, Green King, and more
• 28 days holiday including bank holidays
• Training and development opportunities
• A positive work culture