Office Administrator

Industria Personnel Services Ltd; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits as an office administrator in a thriving warehouse distribution and supply chain logistics company. This role involves managing customer communications, ensuring timely reporting, and collaborating with various departments to enhance operational efficiency. The ideal candidate will possess strong office administration skills and proficiency in Microsoft Office, alongside experience in a similar role. Join a dynamic team where you can make a significant impact and grow your career in a supportive environment. If you are passionate about delivering excellent customer service and improving administrative processes, this position is perfect for you.

Qualifications

• At least one year of experience in a similar role.
• Strong office administration skills with proficiency in Microsoft Office.

Responsibilities

• Answer calls and emails from customers and complete daily reports.
• Liaise with departments and maintain billing files with finance.

Skills

Office Administration

Customer Service

Communication Skills

Fluency in English

Education

No formal qualifications required

Tools

SAP software

Microsoft Office

Job description

£13.39 - 13.39 per hour

Industria Personnel Services Ltd. currently has an exciting opportunity for an office administrator to join our successful client based in Quintus Park, Burton.

About our client:

A warehouse distribution and supply chain logistics company specializing in household goods.

Working Hours:

Monday to Friday
8:00 AM to 4:30 PM

Pay rate: £13.39 per hour

Duties:

1. Answer incoming calls and emails from internal and external customers.
2. Complete all daily reports in a timely manner, including all client/vendor reports, to ensure SLAs are met or exceeded.
3. Ensure all daily/weekly reports are completed accurately and sent on time.
4. Liaise daily with all other departments.
5. Maintain weekly billing files in conjunction with the finance department.
6. Ensure that client complaints are handled in line with SLAs.
7. Act as an escalation point of contact for clients/vendors/carriers regarding customer service issues.
8. Train, mentor, and coach site engineering and maintenance teams on documentation and systems to improve administration standards.
9. Liaise with the site Inventory Coordinator and cover their role in the event of absence.
10. Perform other duties as assigned.

The ideal candidate should have:

1. At least one year of experience in a similar role.
2. Knowledge of SAP software.
3. Strong office administration skills, including full proficiency in Microsoft Office.
4. Fluency in English, both verbal and written.

Full induction and assessments will be provided for all areas of work. No qualifications required.

Complete this short form & submit your CV then we will do the rest.

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GET IN TOUCH WITH US

Whether you are looking for your perfect job or to become a client partner, CONTACT US TODAY: Industria Personnel Ltd, 2025 80 Charles Street, Leicester, LE1 1FB
Company Registered in England and Wales No: 43 86 504
VAT No: 793292201