Office Administrator

SMarter Recruitment; England; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a dedicated Office Administrator to join their Trentham offices. This permanent role offers a dynamic work environment where you will be responsible for processing contracts, managing customer queries, and providing exceptional service. With a focus on detail and problem-solving, you will handle customer interactions and ensure smooth operations. Enjoy a supportive workplace with benefits like gym membership and generous holiday allowances. If you thrive in a fast-paced setting and have strong IT skills, this opportunity is perfect for you!

Benefits

Gym membership

28 holidays (including bank holidays)

Qualifications

• Must drive and have no more than 6 points on license.
• High attention to detail and ability to multi-task under pressure.

Responsibilities

• Processing contracts and finance documents while managing customer queries.
• Handling high call volumes and guiding customers through document signing.

Skills

Problem-solving skills

Personable

Driving

IT skills (Microsoft Office, Outlook, database management, CRMs)

Tools

Microsoft Office

Outlook

Database management

CRMs

Job description

Our well-established and regarded client currently has a vacancy for an Office Administrator within their Trentham offices. The position is directly employed by the client and is a permanent position.

Job Description, Hours and Person Specification

Hours: Monday - Friday 8:45 AM - 5:30 PM (1 hour for lunch)

Salary: GBP 25k depending on the person, would look at going to GBP 26k for someone with experience

• Must drive
• IT skills (Microsoft Office, Outlook, database management, CRMs)
• Problem-solving skills
• Personable
• Office based only

Duties and Responsibilities

• Processing contracts and finance documents
• Speaking to customers and obtaining proof of ID and address
• Answering customer queries and managing the telephones (answering customer calls / transferring people)
• Using multiple systems
• Looking after in-life customer queries
• Chasing suppliers for updates and information/data
• Telephone-based - ability to handle high call volumes and liaising with finance companies
• Guiding customers through their document signing journey
• Dealing with challenging customers on the telephone (for example, if their order is delayed or cannot be delivered on time)
• Ability to handle difficult customers (for example, if a delivery fails and customers can be left with no transport)

Customer Service

• Monday - Friday
• 8:45 AM - 5:30 PM (1 hour for lunch)
• Gym membership
• 28 holidays (including bank holidays)
• Must be able to drive and have no more than 6 points on license.

Key Qualities:

• High attention to detail
• Robust
• Ability to use Outlook and multiple web-based systems at one time
• Ability to multi-task
• Work under pressure