Office Administrator

Routes To Work South Registered company in Scotland under SC217367 with charitable status under; East Kilbride; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading company in East Kilbride is seeking an experienced Administrator to join their team. The role involves managing customer bookings, ensuring timely service delivery, and providing excellent customer communication. Ideal candidates will possess strong administrative skills and thrive in a busy office environment.

Qualifications

• Experience in an office environment is essential.
• Administration experience required.
• Competent IT skills and ability to multi-task.

Responsibilities

• Manage customer appointments and bookings efficiently.
• Coordinate with engineers for servicing tasks.
• Handle generic enquiries and follow-up work.

Skills

Customer focus

Communication

Organisational ability

IT skills

Job description

Job Specifics

• Reference No: CD316
• Location: East Kilbride
• Hours: Full Time (8am-5pm Mon-Fri)
• Salary: £27,000 – £30,000
• Closing Date: Friday 27th June 2025
• Why should you apply for this role: Career progress and development

Job Overview

We are looking for a capable and customer focused Administrator to join our team based in East Kilbride.

This opportunity is ideal for someone who has experience working in a busy environment dealing with appointment making/scheduling specifically.

Main Duties & Responsibilities

Key Tasks

• This role is predominantly administration based, however requires someone with a customer focus who is used to dealing with customers over the phone.
• You will liaise with our customers and Engineers to ensure we book pre-planned and reactive servicing work in advance and attend within a timely manner.
• You will also be part of a busy team ensuring that all follow up work is completed.
• Dealing with generic enquiries and liaising with the wider team will be part of your daily tasks.

Employer Expectations Skills/Knowledge/Experience

• Previous experience within an office environment essential.
• Administration experience essential.
• Accounts or Insurance based experience preferred.
• Resilient and able to adapt.
• Customer focused, enthusiastic and a confident communicator.
• Excellent written and verbal skills.
• Competent IT skills and keyboard skills with the ability to multi-task.
• Great administrative and organisational ability.
• Collaborative whilst able to work on your own unsupervised.

Qualifications/Tickets/Licences Required