Office Administrator

Source BioScience; Chichester; On-site; GBP 24,000; Full time

Job summary

An established industry player in healthcare diagnostics is seeking dedicated individuals for administrative roles. This position involves managing day-to-day activities, ensuring efficient sample processing, and providing exceptional customer support. You will play a crucial role in coordinating the reporting of samples and maintaining quality standards. Join a forward-thinking company that values your contributions and offers a supportive environment, with opportunities for professional development and a comprehensive benefits package. If you are passionate about making a difference in healthcare, this is the perfect opportunity for you.

Benefits

Pension

Income Protection

Death in Service

Employee Assistance Programme

Medicash health cash plan

Shopping & leisure discount portal

Virtual GP Service

Health and wellbeing resources

Mental Health support

33 days holiday

Qualifications

• Experience in sample management and customer support is essential.
• Proficiency in data input and quality control processes.

Responsibilities

• Manage sample workflow and ensure timely reporting to customers.
• Provide comprehensive support for customer inquiries via phone and email.

Skills

Customer Support

Sample Management

Data Input

Quality Control

Communication

Education

Relevant Degree or Certification

Tools

LIMS Database

Job description

Company Description

Source BioScience, comprised of Source LDPath and Source Genomics, provides industry-leading laboratory services in genomics, multiomics and healthcare diagnostics, partnering with biotechnology, pharmaceutical, healthcare and academia. For more information, please visit www.sourcebioscience.com.

Job Description

Two Roles Available

1x 30 hours, 1 x 40 hours

Administration of the day to day activities across all sections of the healthcare diagnostic business from booking in of samples received, coordination of the reporting of these samples through to the return of these cases back to the customer (where applicable) within the Turn Around Times agreed. To provide complete customer support to all current customers enquiries either via phone call or email correspondence.

Duties:

• Sample management of all samples received within the department which includes the following responsibilities:

1. Opening and sorting work received within the department and entering patient information for all cases received into our LIMS database.
2. The data input of clinical information copy typed into our LIMS database.
3. Once all samples have been booked in and processing complete you will coordinate the reporting of all cases within the agreed turn around times ensuring that cases are placed appropriately within our specialist consultant team and that reports are delivered back to the customer within a timely manner.
4. Managing all reporting of cases to ensure that customer Turn Around Times are met.
5. Manage the filing or return of all samples once reported, prioritising to ensure samples are returned efficiently back to the referring hospital (when applicable).
6. Organisation of workload to prevent bottlenecks, working closely with the consultant team and laboratory team to ensure cases are reported in a timely manner within agreed Turn Around Times.
7. Take responsibility for all telephone and email enquiries relevant to the samples received within the department.
8. Responding to customers in a timely manner with the information that they require.
9. Manage the customer’s LIMS account and corresponding secure portal accounts to ensure reports are received correctly.
10. Support the courier in packaging cases to send to the reporting consultant team and our customers including also verifying courier packages before collection.
11. Scanning (Whole Slide Imaging), quality checking and releasing of cases to the reporting consultant team.
12. Scanning documentation, archiving and filing of material.
13. Managing additional work requests and supporting the lab team to ensure a high throughput of cases.
14. To comply with all quality control procedures to support maintenance of the Source BioScience’s Quality Management System.
15. To comply with safe working practices in accordance with Company safety policies.
16. To participate in the Annual Joint Staff Review process, in accordance with Company Policy.
17. To perform any other duties as may be reasonably required commensurate with grade and experience.
18. Attend any training endeavours as appropriate to role or as reasonably requested by Line Manager.

Salary: The FTE salary for this role is up to £24000 per annum dependent on experience.

Additional Information:

• Pension
• Income Protection
• Death in Service
• Employee Assistance Programme
• Medicash health cash plan
• Shopping & leisure discount portal
• Virtual GP Service
• mProve Yourself health and wellbeing resources
• SkinVision App
• Able Futures Mental Health support
• 33 days holiday (inclusive of bank holidays)
• An extra day off on your birthday
• Option to buy and sell holidays
• Cycle to work scheme
• Discounted private healthcare