Office Administrator

Anglian Home Improvements; Bristol; On-site; GBP 22,000 - 30,000; Full time

Job summary

Anglian Home Improvements is seeking an Office Administrator to enhance customer service and support operational tasks in our Bristol depot. This role involves coordinating installation teams, resolving issues, and ensuring efficiency, contributing directly to a positive customer experience. Join a supportive team committed to excellence and career development.

Benefits

Pension

31 days holiday, increasing with service

Paid time off annually to volunteer

Comprehensive health & well-being benefits

Discounted gym memberships

Discount schemes on products

Career development opportunities

Qualifications

• Detail-oriented and customer-focused individual.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks effectively.

Responsibilities

• Main contact for customers, delivering exceptional service.
• Coordinate installation teams and monitor schedules.
• Resolve operational issues and maintain accurate records.

Skills

Communication

Organizational skills

Detail-oriented

Multi-tasking ability

Microsoft Office proficiency

CRM familiarity

Job description

Internal job ref: 1003218962

Status: Full Time

We are currently seeking anOffice Administrator to join our thriving team at Anglian Home Improvements, a leading provider of home improvement solutions. As an Office Administrator, you'll be at the heart of our operations, ensuring seamless coordination and outstanding customer service.

We're looking for a detail-oriented and customer-focused individual to support our team in ensuring the smooth running of our local depot. From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards, and ensuring each customer has a positive experience.

Key Responsibilities:

• You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
• Coordinate installation teams, trades, and customers to ensure smooth project execution.
• Monitor and track appointment schedules and installation plans to ensure deadlines are met.
• Maintain accurate records project details related to installations.
• Resolve operational issues efficiently to minimise disruptions.
• Process purchase orders and reconcile invoices.

Key Skills:

• Excellent communication and interpersonal skills.
• Strong organisational abilities with a keen attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Familiarity with customer relationship management (CRM) software is advantageous.
• Pension
• 31 days holiday, increasing with service, plus have your birthday off
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits, heavily discounted gym memberships and free access to mental health first aiders
• Heavily discounted group discount scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobile phones, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team
• Career development and continuous learning opportunities

Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

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