Offender Services Team Leader – Durham

Thirteen; North East; On-site; GBP 43,000; Full time

Job summary

Join a leading community builder in the North East as an Offender Services Team Leader. You will oversee a team to provide critical support for ex-offenders, ensuring they secure stable accommodation and break the cycle of re-offending. This role combines management, stakeholder engagement, and a commitment to social impact, offering a starting salary of £42,713 per annum.

Benefits

Annual leave starting at 28 days, rising to 31 days

Pension contributions up to 17%

Discount platform for everyday brands

Opportunities to buy and sell leave

Qualifications

• Proven experience in team leadership and service delivery.
• Strong communication skills with external partners.
• Experience with performance management and report writing.

Responsibilities

• Manage a team of 7 colleagues delivering services in HMP Durham and the community.
• Lead service provision, ensuring performance meets contractual requirements.
• Work in partnership with prisons and housing providers.

Skills

Team Leadership

Stakeholder Communication

Service Delivery

Motivational Skills

Job description

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Client:

Thirteen

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Other

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Job Reference:

54b102f9128c

Job Views:

4

Posted:

07.07.2025

Expiry Date:

21.08.2025

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Job Description:

Join us as an Offender Services Team Leader at Thirteen Group!

Role Overview:

Thirteen Group is on the lookout for an Offender Services Team Leader on a fixed term basis until end February 2027. You’ll lead our Ministry of Justice funded accommodation contract across the Durham area, managing a team working within HMP Durham and the community too.

The Resettle North East contract provides support for ex-offenders to source, secure and sustain accommodation. Having stable accommodation goes a long way to help people break the cycle of re-offending.

If you share our passion and drive for delivering excellent customer service, this could be the opportunity for you!

Thirteen Benefits:

• Salary £42,713 per annum (pay award pending)
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health save money on common health expenses and get access to health and wellbeing support services.
• T’dar our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave

Key Responsibilities:

• You’ll manage a team of 7 colleagues who are predominantly delivering services in County Durham, both in HMP Durham and in the community.
• Lead our service provision across Durham which provides personalised support for ex-offenders in both custodial and community settings.
• Work in strong partnership with prisons, probation services, local authorities and housing providers.
• Responsible for ensuring the team delivers high levels of performance to meet contractual requirements. You’ll allocate and monitor progress on referrals into the service.
• Ensure that the team delivers a high-quality customer experience, to create fans of Thirteen.

About You:

• You don’t necessarily need to have experience working in a custodial setting. If you’ve got experience of delivering high performing services and working with external partners, we’d be interested in hearing from you.
• Someone who motivates, inspires and develops colleagues to provide a holistic service.
• You’ll have experience of leading a team with a coaching style of leadership. If you’re looking for a step up, we’d also welcome your application.
• Communicates effectively with external stakeholders, customers, and colleagues. This will be complemented with fantastic report writing and presentation delivery skills.
• You’ll be passionate and driven to ensure positive outcomes against contract requirements.
• The successful candidate will be subject to an enhanced DBS and HMPPS vetting.

Why Thirteen Group?

We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.

- Join a team that’s local at heart but welcomes talent from everywhere.

- Be part of an organisation that values diversity and inclusivity.

- Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role, please contact Sue Borrow, Care and Support Manager (Contracts) on 07816 070370 for an informal discussion.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

This role has the potential to be made permanent

For internal candidates: If you'd like to request this fixed term opportunity on a secondment basis, please seek your current manager's approval before applying