Off Site Support Engineer

Experis - ManpowerGroup; Warwick; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company is seeking an Off Site Support Engineer for a 6-week contract. The role requires SC Clearance and involves supporting terminal services remotely within the UK. Responsibilities include network troubleshooting, configuration tasks, and documentation of procedures to enhance operational efficiency.

Qualifications

• Must hold SC Clearance.
• Understanding of switch connectivity, IP addressing, and subnetting.
• Experience with Windows Server (2012/2016/2019) and Active Directory.

Responsibilities

• Deliver Terminal Services project remotely, UK-based.
• Provide hands-on support for infrastructure and system rollouts.
• Maintain logs of changes and troubleshoot basic connectivity issues.

Skills

Basic networking

Wintel infrastructure knowledge

Job description

Off Site Support Engineer (SC Cleared)
6 Week Contract
Remote Worker
£500-£550p/d via Umbrella
The successful candidate will hold SC Clearance

Role Description:

• Delivery of Terminal Services project - Remote work, but needs to be UK based.
• This role involves basic engineering practice and knowledge of basic networking to connect switches, apply basic configuration, and perform a ping test.

The successful candidate will:

• Provide hands-on support as part of infrastructure and system rollouts
• Liaise with on-site contacts to ensure smooth operation and communication
• Use provided laptop to follow scripted configuration steps
• Execute documented procedures with precision to apply configuration changes
• Maintain logs of changes made and any unexpected issues encountered
• Perform basic connectivity and ping tests
• Verify successful implementation of configuration via standard network testing tools
• Provide basic troubleshooting if ping tests fail and escalate if necessary
• Possess working knowledge of basic networking
• Understand switch connectivity, IP addressing, subnetting, and default gateways
• Be able to identify cable types, port roles, and basic switch diagnostics
• Bring foundational Wintel infrastructure knowledge
• Exposure to Windows Server environments (2012/2016/2019)
• Familiarity with Active Directory, DNS/DHCP, Group Policy, and standard Windows tools
• Support ongoing infrastructure improvement initiatives
• Provide feedback to engineering leads on process efficiency and documentation clarity
• Contribute to knowledge base by documenting lessons learned on site