OCSD Operational Leader

Driver and Vehicle Licensing Agency (DVLA); Swansea; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading UK government agency is seeking a manager to oversee a team focused on delivering exceptional customer service. You will be responsible for performance outcomes and leading change within your area. The ideal candidate will possess strong leadership skills and a customer-centric mindset. This full-time role offers excellent benefits, including a generous pension contribution and annual leave.

Benefits

Employer pension contribution of 28.97%

Up to 30 days annual leave

Flexible working options

Career development opportunities

24-hour Employee Assistance Programme

Qualifications

• Strong operational focus with a customer-centric approach.
• Resilience and adaptability to challenges.
• Excellent leadership skills with a collaborative focus.

Responsibilities

• Manage and lead command area effectively.
• Monitor and analyse operational performance data.
• Coach delivery of performance while building team capabilities.

Skills

Team management

Customer service

Performance analysis

Leadership skills

Risk management

Job description

Overview

Can you effectively manage a team? Do you enjoy delivering exceptional customer service? Are you a strong communicator who can filter important information down to your team? If so, we’d love to hear from you!

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. ODP applies to all public facing roles or roles that primarily support public facing work. Joining our department comes with many benefits.

Responsibilities

1. To effectively manage and lead your command area, building a performance culture and taking responsibility for performance outcomes.
2. To monitor and analyse Operational performance data for your area.
3. To oversee and be accountable for Performance, Conduct and Attendance processes and ensure they are adhered to and acted on.
4. To lead in building the capabilities of your team in managing change in the workplace.
5. To effectively lead, drive and coach the delivery of performance.

Great leadership is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower leaders to create teams where people can flourish and deliver excellent outcomes for the public.

Role information

For further information on the role, please read the role profile. The role profile is for information purposes only; elements may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification / Qualifications

To be successful in this role you will be a confident individual with a strong operational focus, putting the customer at the heart of everything you do. You will be resilient, respond positively to challenges and adapt your communication style to engage with stakeholders at all levels. You will have excellent leadership skills, working with team members to set priorities, create clear plans and manage work to meet customer and business needs. You will develop an innovative culture where shared vision, collaboration and learning from mistakes enable continuous improvement. Risk management skills are key to achieving goals in-line with short and long-term priorities while delivering transformational change.

Working arrangements

Working hours: Full time roles consist of 37 hours per week. Part-time arrangements may be considered (minimum 30 hours per week) depending on business needs. Hybrid working may be suitable depending on area and business requirements. The expectation is a minimum of 60% of your working time per month spent at your designated workplace or for business reasons at another location. The designated workplace will be your contractual place of work.

Benefits

• Employer pension contribution of 28.97% of salary.
• 25 days annual leave, increasing with service (up to 30 days) plus 8 bank holidays and a privilege day for the King’s birthday.
• Flexible working options and a focus on work-life balance.
• Access to staff discounts portal.
• Excellent career development opportunities and potential to undertake professional qualifications funded by the department.
• 24-hour Employee Assistance Programme for confidential support.
• Supportive environment with staff networks and a commitment to diversity and inclusion.

Other information

Security: Successful candidates must undergo a criminal record check and baseline personnel security standard checks where applicable.

Nationality: This job is broadly open to UK nationals, certain Commonwealth and EU/EEA nationals with rights to work, and other listed statuses as described in the advert.

Application process

The selection process includes an initial CV and personal statement sift, followed by an interview. The sift will be assessed against Experience elements related to delivering high-quality outcomes, fostering a positive culture, and leading teams through change. Interviews will assess Behaviour, Strengths and Experience. Details of dates and locations will be provided if shortlisted.

Note: This description reflects the information available in the advert and may be subject to change. Dates listed in the advert may be updated.