OCH Controller

Balfour Beatty; Lincoln; On-site; GBP 30,000 - 45,000; Full time

Job summary

Balfour Beatty Living Places is seeking an OCH Controller in Lincoln to support the Operational Control Hub. You will coordinate operational activities, improve process efficiency using IT tools, and collaborate with team members to achieve KPI targets. The role offers flexibility, competitive benefits, and the chance to engage in meaningful service delivery that impacts local communities.

Benefits

Smart working with flexibility

25 days paid annual leave

Family-friendly policies

Pension plan

Recognition schemes

Qualifications

• First class planning and organisational skills.
• Effective communication skills, verbal and written.
• PC literate with knowledge of CMMS and MS Office Suite.

Responsibilities

• Contribute to the effective delivery of control room services.
• Maintain clear and effective communication with stakeholders.
• Support the generation of regular reports on operational performance.

Skills

Planning

Organizational skills

Communication

Proactive approach

Time management

Tools

CMMS

MS Office

Confirm

Power BI

Job description

About the role

Our work matters to millions. It'll matter to you too. Join our Living Places team as an OCH Controller in Lincolnand you'll be a big part of fascinating, complex, varied and meaningful work.

The purpose of this role is to support the Operational Control Hub (OCH) team in ensuring the efficient delivery and management of public realm contract services. The role involves coordinating and responding to operational activities in real-time to meet contractual deadlines, handling emergency and reactive situations promptly, and proactively identifying opportunities for process improvements.

Additionally, the role aims to optimise service delivery by leveraging IT systems and tools (such as Confirm, Power BI and other Microsoft applications) with the potential to develop into a super user, thereby enhancing overall operational efficiency, value for money, and service quality.

What you'll be doing

As the OCH Controller duties include the following:

• Service Delivery & KPI Management: Contribute to the effective delivery of control room services, helping to meet operational KPIs and standards.
• Team Collaboration: Work as an integral part of the control room team to ensure high performance, effective communication, and seamless operational execution.
• System Management & Troubleshooting: Assist in overseeing the functioning of operating systems; identify issues, organize corrective actions, and help mitigate operational risks to ensure system reliability.
• Communication & Stakeholder Engagement: Maintain clear and effective communication with Senior Management Team (SMT), operational management, frontline staff, contractors, and other stakeholders.
• Performance Reporting & Continuous Improvement: Support the generation of regular reports on operational performance, analyse data, and contribute to process improvement initiatives.
• Operational Decision-Making: Act as a key point of contact for operational decisions, providing input and support as part of the team effort.
• Deputise for OCH Supervisor: Provide cover for the OCH Supervisor when required, ensuring operational continuity through team collaboration.
• Routine & Reactive Works Management: Assist in planning, coordinating, and monitoring routine and reactive maintenance works using systems such as Confirm; ensure defects are repaired within specified timescales.
• IT Systems Monitoring: Help monitor and respond to real-time data from IT systems, including Confirm, OneNetwork, vehicle tracking, dashboards, and Power BI

Who we're looking for

Essential:

• First class planning and organisational skills.
• A methodical and proactive approach to processes with an eye for detail, including actively seeking work and opportunities for improvement.
• Effective communication skills both verbal and written with the ability to present information clearly and confidently.
• PC literate with knowledge of CMMS (Computerised Maintenance Management System) and MS Office Suite.
• Confident in collaborating with staff at all levels.
• Excellent time management skills.
• Ability to achieve targets, sometimes within tight time constraints, in a calm and controlled manner.
• A team player with a proactive attitude, assisting colleagues as required.
• Flexible and willing to travel to other site locations on an ad hoc basis, if required.

Why work for us

Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:

- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more

About us

Balfour Beatty Living Places works in long-term partnerships with local authorities to create great places to live, work and play. We actively engage with local people to understand the needs of the communities we work in and shape the places where local economies can thrive and grow. As a leader in sustainable working, diversity, and social value, we use our expertise to bring real, positive change for our customers.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: [e-mail]